Daughter???s car needed to be repaired. It was a lemon so Gil gave us to Dayshawnwho was very good to work with. He was very helpful in helping my daughter get a car she liked and could afford with the help of Tony in finances
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My buying experience was super simple, easily and quickly finished. I was thrilled with the car they helped me select and will recommend this dealership to my friends and family. They went above and beyond for me.
Most reliable car I've owned
by Princess Obong from Atlanta, Ga
January 12, 2019
I went from a 2014 Chrysler 300 to this car and I can say it is way better and more reliable. More gas efficient and faster! People think it is small inside until I let them get in and the say "Wow". I love my Kia Soul!
The whole experience was very satisfying from our salesman to the finance person both were Christian men very refreshing to have this kind of experience the facility was really nice as well
Perfect small family car
by Hannah.beth from Largo, fl
January 7, 2019
Car is amazing. I'm a single woman. I went from a Subaru forrester to a Kia soul. Great gas mileage, great handling in all weather (haven't tried snow) I feel safe in it. ONLY 1 DRAWBACK- the storage space in the back, the trunk, is very small compaired to what I'm used to, but it is only a small drawback. The comfort makes up for it.
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Virtually new sporty Kia Soul + Caribbean Blue
by LoveTheKia! from Sioux Falls, South Dakota
November 12, 2018
This is an excellent vehicle for all purposes. Roomy, sporty, great for all seasons and it looks great! It's still under warranty for 5 years or 60,000 miles. It's in perfect condition.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Pretty Good Value but Some Problems
by noseybody from Spring Valley, NY
October 7, 2018
This car is very reliable. It hasn't needed any repairs in almost 2 years. The exterior design is very cool.
I like having the rear backup camera, but the image is not very sharp, and at night it's almost useless.
The suspension is lousy; I can feel every tiny bump in the road.
The fuel economy is not so good for a small car; I get 16 MPG for city driving.
The steering wheel is made of hard plastic that is uncomfortable to grip. (I bought a soft rubber piece that wraps around the steering wheel to make long trips more comfortable.)
The interior controls have some design flaws. For example, you can't set the fan to recirculate when using the front defroster. The A/C sometimes goes on when you start the car, even when it wasn't in use when you shut the car off. The headlight indicator sometimes goes on, even when the headlights are not actually on.
It has no CD or DVD player. Bluetooth works pretty well. When you play MP3s stored in the internal memory, it does not display the embedded album info correctly.
The rear cargo area is very small. I can't fit groceries from an average shopping trip without putting down the back seat.
I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.
Everyone was a pleasure to work with! I highly William and Ralph on the Used Car side. I was coming to them from Louisiana, they made sure to have the car detailed and filled with gas when I got there. They also worked to get things done as quick as possible, being they knew I was traveling.
Exactly what I was looking for.
by The Celtic Dwarf from Brooklet, Georgia
November 30, 2018
This car met my needs and a most of my wants. It’s comfortable to drive, easy to get into and out of (this can be an issue for us older folks), has good fuel economy, and the controls on the steering wheel for the radio, phone, cruise control and trip meters make me feel so safer than reaching for those things.
This was my second time dealing with this dealership and purchasing my second car . Im hoping to do more business in the furture. Very good experience
Soul ! with Premium Package
by John from Florida
January 9, 2019
Excellent commuter car for the urban/city dweller, lots of storage inside, tons of cup holders and places to store bottles. Large center console, storage for sunglasses. Leather interior and lots of soft surfaces with all LED lights inside make for a more upscale feel. Enough seating for 4 average sized adults. Small SUV type storage via the rear hatch with the back seats folded down. Heated and Cooled Seats are worth every single penny more so in the brutal Florida summers. I've really enjoyed the large panoramic sunroof, all the tech, Android Auto/Car Play Support, lane departure and collision warning. Factory Navigation is excellent, screen is very responsive Android Auto & Car Play take it to the next level. Infinity Sound System is amazing as are the lighted speakers up front. There's enough hamsters (164 of them) under the hood for urban driving and getting onto the interstate/toll roads at speed with relative ease.
If asked if I'd buy this car again I'd do it hands down. I almost bought a 19 model. I've taken it on the road for hours on end, to the beach, into the city out into the country. It's never hesitated nor provided any issues in the almost 3 years I've owned it. It's a quality vehicle on par with the best of them.
I went in looking for a used car something good on gas and talked to Carlos, he was very informative and worked well with my budget got me situated in a car I really enjoy, definitely coming back to him
Love this car!!
by L Peach from Round Rock, TX
December 27, 2018
I thought I didn't want a square looking car until I drove it. So much head room and room between driver and passenger. Car is very reliable - have had no problems. The cargo space is large enough for weekly grocery shopping and the shelves under the cargo space is great for the recycle bags.
customer svc is fine, but waiting time is always long. Also, they forgot to put a nut on my tire(rim) when I took my Tahoe for tire rotation, now I have a nut missing.
Boxy looking average car
by InIN from evansville IN
November 1, 2018
It looks like a box. It has ok power and odd brakes that seem to pull harder as you go slower. Its easy to get in and out, the seats seem higher off the ground than most small cars. Visibility is ok. Sound system is ok. It has no kind of traction control at all. Overall it's just a little ok kind of car, nothing special.
Rick was awesome from beginning to the end!
AJ answered my email inquiry on a Sunday and got the ball rolling! No games, No gimmicks HERE PEOPLE!! They took a chance on me and financed the car I WANTED!!! For that alone I’m grateful! God blessed me with this car and Rick and AJ were a help in the process! I will go back and buy my second car from the GUYS here!
Thanks Again Mr. Rick! You are awesome!
Great riding car
by Cajun girl from Dallas, tx
November 7, 2018
I love the great room and driving comfort of the Soul. Within a o tho of buying the car, I drove it on vacation over 2000 miles. Never felt tired or had any problems driving 9 hours at a time.
I have now been to this facility twice in the last two years (once to get an appraisal for a vehicle I ended up selling myself and now (Sept/2018) for a used vehicle purchase. Both times great, but this most recent was a shockingly easy process throughout with a very good person (Greg Leo) from CarMax.
I had a specific need and the car was in CA (I am in TX) and Greg set up delivery, responded to any request I had, and kept me informed at all times of the stages. When I met him for actual purchase, I was in and out of the process (including a trade in) in 2 hours (prob could have done less but we got along well). This IS the way car buying should be done! Period. Great people, great business model.
I also used CarMax financing with zero issues (excellent credit) and there is no pressure involved whatsoever (it is built into their process).
They really treat their customers with compassion. The service was awesome. They listen to what I really needed and I left the dealership with a brand new car that was impossible for me to get at other dealerships.
Went in to inspect a car that I saw online and drove it home that day. The most pressure free car experience that I have ever had and great finance department.
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