I just want to reach out. Me and my husband came in to have are Honda Accord serviced and I was greeted by a young man name Logan. From the second Logan saw us pull up he started walking toward the car with a smile on are face. The way Logan greeted us at our service appointment is beyond explainable. He told me that he only believes in doing what needs to be done to the car and never recommends something with out knowing that it needs to be done. He earned mine as well as my husbands trust more then any service guy ever has. To follow all of these great things Logan then came into the waiting room where we were sitting and brought me as well as my husband a bottle of water and a bag of popcorn and sat down right next to us. Me and my husband both looked at each other and did not know what to say. Logan sat there and talked to us for over 15 min about how much he appriates are services and that he truly wants his customers to have trust in him. He told me that if there is ever anything I have a question about or just need advise that I can call his personal phone and that I am never a bothered and followed by pulling a buisness card out with his number. I will only have my car serviced by Logan from here on out. Even if that means I have a different brand car. Me nor my husband have ever met such a kind young man.
Thank you Logan for all you did for us.
The team out at Napleton's Mid Rivers Kia has a winning combination with Darwin Cunningham and Ken Stark. This was my first experience with this dealership and even though it's quite of a drive from the local dealerships that are closer to home, it is WELL worth the drive. After arriving, I met with Ken Stark who I can't say enough about. There were no slick gimmicks, no pressure, no attempts at manipulative ploys. As cliche as it might sound, but we hit it off as if we were buddies for years. Again, he was easy to talk to, the other employees/salesman appeared as though they genuinely enjoyed working there, you could just feel that positive energy in the air. It made car buying fun again as it should be. Enter Darwin Cunningham. This guy gets it. It's those little things that go a long way. When delivered on EXACTLY what I wanted, he wrote "CONGRATS!!!" on the paper. It made it that much more fun on signing and being a part of this great experience. He too couldn't have been easier to talk to and was VERY transparent. Extremely friendly, kept me informed every step of the way and was fast at delivering what I wanted but took his time when or if I had any questions to ensure we were on the same page. The service I received at Napleton's Mid Rivers Kia is nothing short of extraordinary. To say that both the car buying experience and its salespeople have challenged my preconceptions about your typical car dealership and its antics is a gross understatement. They have truly changed my mind and those ideologies and I will be telling anyone and everyone that will listen about my experience and to give Napleton's Mid Rivers Kia a try before they give another dealership their business.
Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan
We were shopping around for an Acadia and by chance ended up here. We worked with Jeff Lenz who was AMAZING! We had a 1yr old with us and he went above and beyond to help entertain our little guy during the couple hours we were up there. He was up front, honest, great with our son, polite and ensured we were completely satisfied from start to finish. We will be back to get another vehical from him in the future.
My wife and I went into the dealership to find out what my payment would be if we financed the remaining balance owed on two 2015 Kia Soul Base Model cars that the lease was up in May 2019. While I never got that information, Shannon made an offer to basically over pay us for our vehicles as the dealership was "low on pre-owned", to get us into brand new vehicles. So I looked around and was interested in the Niro. I liked the Niro FE due to the combined 50mpg and my wife liked her 2015 Soul so much she just wanted a brand new Kia Soul. We started the paperwork, My wife and I both went for test drives and after we got back he informed me that the FE trim of the Niro was not able to be leased. He said because of that error the manager will get me the next trim up, the LX for the same lease price offered on the FE. More paperwork was done and we closed the deal. Shannon. M was the reason I left with 2 brand new cars rather than my 3 almost 4 year old ones. The only thing that was not great was the fact that my wife and I were there almost 6 hours total. I don't know why it took that long but it did. My wife and I have had our new cars for a week and we both love them. Shannon. M definitely deserves a raise and a promotion with the skills he has. He was super professional and courteous. I hope that when my lease is up in 36 months, that I can work with him again.
I found my new car from cars website, and when I went to the dealer, the car was in an excellent condition and everything was same as the statement online. The salesman and financial manager are so nice, they made me feel like at home.
My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
68 years old and have bought many vehicles in my time. I needed a work vehicle like really fast and since the previous one I bought was a bad one I needed to feel comfortable with this purchase. Never felt more assured in all aspects of buying a car in my life. The dealership made it all easy in a friendly manner and never felt pressured. I bought a 2013 Dodge Journey with 100,000 miles on it and so far so good
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