Service managers were very nice and explained only services that were due at time of inspection. I also felt all prices that were presented to me were fair prices. The wait time was slightly long, but it was explained to me that that was not usual but due to some car models having a recall and parts that needed replacement.
I've always hated dealerships for service because they force you to deal with a pushy, unkowledgeable salesperson instead of a mechanic. Not only did Veterans Ford not try and up-sell me every stupid, useless service imaginable, they were perfectly ok when I said I wanted to wait on certain services. Huh? It's like the Narnia of dealership service departments. They also seemed knowledgeable and happy to be working there. My first trip I was confused because I was treated like a human being, you could have conversations with them instead of just them talking at you. Sadly my car was totaled and my needs have changed (minivan), so I went with a Honda. I have a service contract with it, or else I would have no problem bringing it to Veterans Ford for service.
Throughout the whole week kevin was exceptional in not only his customer service but his knowledge of the product. I had multiple quotes from other dealerships but kevin was understanding and accommodating for any need that i had.
Vince was so thorough in every aspect of making our experience a smooth one. Je answered all of my concerns with educated answers. We only drove one car which he picked from the inventory and bought it because he listened to our needs and satisfied them. Definitely he will be our salesman for life. Thankyou.
This is my third Kia Optima and I go NOWHERE but to Friendly Kia for service. I know the level of service I expect and get will be high. I look forward to coming here and they make you so comfortable in the new lounge area. Can't remember who checked me in and out of service but he was excellent.
Do your homework before you start car shopping. Know what you want and how much you want to pay. Now you going to start off with one salesperson then you end up seeing three to four more people overwhelming. Remember their names for the survey.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Martin and Dwayne went the extra mile to make sure I was happy with my recent purchase. I've followed Dwayne to different dealerships with a couple previous purchases and I would do the same with Martin. These guys are honest and humble, a rare trate in car salesmen.
I was taken care of with out an appt. Friendly, fast & efficient service. I have always received courteous service and attitude from all of Lokeys associates. Including all their departments ... sales, service repairs and phone operators.
It was nice experience of buying Honda CR-V from Brandon Honda, Jeremy has good knowledge about available features. Although I miss Ex model and had to go with Lx, but would love to upgrade in near future. Looking forward to have similar post purchase service experience.
They did a great job and washed my vehicle . My service advisor was friendly and very polite. I would recommend any and all services they provide to me. Great job
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.