Just got my fourth Kia from Lev Kia and it was another fantastic experience. Our sales rep, Ken Russian, is not only one of the most knowledgeable and hard-working guys there, but he is also one of the least pushy and nicest salesman I have met. In addition, the managers, finance guys, and especially the service department are all top notch and great people to work with. No doubt that I will be headed back there again when it's time to look for a new car, and I highly recommend them to anyone looking for a high quality vehicle at a great price! Lev Kia is the best!
Professional and courteous. Despite a problem that was well beyond their control, they not only came through with what i needed, but went beyond and compensated me for a problem that was not their fault. As a disabled American, that goes a long way and says a lot. If you go to these guys, you will not be disappointed.
Excellent customer service at Wagner KIA. This is my 3rd KIA vehicle. Love my new Sportage! My sales person was Brian Sullivan. He was very helpful and took the time to explain everything. Felt very comfortable with my purchase.
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Great service and an honest assessment that my Soul???s brakes were fine and did not need replacing yet. I know plenty of dealers where service will push customers to do replacements ahead of when they???re needed.
Arrived and service person explained what was needed and that due to age of suv bolts may break if badly rusted so may not be able to fix. Told me they would see if ok or not and let me know. Came out and advised bolts could be removed with out breaking and fix was in process.? Very pleased with level of detailed expectations and work done.
I am extremely pleased with the quality of customer service provided to me and my sister. Gail Cardoso has showed patience, knowledge and NO high pressure. She is still working hard to find us the used car that meets our needs and budget . She as a great attitude and I appreciate how we have been treated. Hoping soon to be driving a new car
Overall I would recommend them. Although some of the process was frustrating. We had picked out a car, but we changed our mind to a sportage vs a sorento. We found one we really liked and we had to wait 2 days to sign in it. We got a call a couple hours before we were supposed to go down saying there is a problem with title. They found another sportage. But without all the options we had wanted. They were able to install them and added in new tires and brakes in as well. Over all minus a few hiccups, we left with a new car and a good price. I would recommend them and would go back, just know that the process took about a week to fix. Oh but they did give me a rental
I'll start off by saying customer service is very important to me as well as product quality.
The experience all the way around were very good indeed. The location on the inside and out were very pleasing to the eye. They offer refreshments such as coffee and cold-filtered water and a comfortable waiting area.
The waiting area has a large window so you can view your car being worked on which I find awesome! This allows you to see how the technicians are treating your vehicle.
Both the salesman (John Holmes) and the Sales Manager (Dana) were very good. John is just a great, non-pressure guy and was a pleasure to talk with. He always kept us up to date throughout the process. Dana worked with us was able to come very close to our budget
They didn't have the car I wanted in stock and there were none available in the local area from other dealerships. Dana was able to locate one in NJ and said they could get me the car in only a couple of days. When the car arrived, it looked great with the exception of a very small indentation on the roof (it was barely noticeable); I could tell this was like this directly from the manufacturer and was not from the trip over. Dana contacted a company called the Dent Doctor. The gentleman from the Dent Doctor (Justin) came to my place of work and was able to repair the minor dent within 15 minutes. He was very professional, friendly and very thorough; you would never know there was even an issue. I didn't have to take any time out of work for this. I guess what I'm saying is that their service and dedication to my experience was priority.
To top it off, the mud guards I had ordered for the vehicle were installed free-of-charge! This was completely unexpected and very much appreciated. I imagine it was done for any inconvenience they thought may may have been. Now "that" is customer service.
I have and would recommend Courtesy KIA to both friends and family.
Thank you gentlemen!
I purchased a 2015 Kia sorremto on 1-8-2018... the salesman Russell Tavares was
awessome...very helpful... i love the vehicle its everythng ive read abouut the sorrento...great ride...lots of space... all wheel drive... so thank you Courtesy Kia for a great experience
Kimberly Faria ...Lincoln RI
I recently purchased a pre-owned Kia at Courtesy Kia. My experience was very positive. I did not experience the usual grind of a typical dealer. I also did not receive a negative approach on my trade in that I have found at other dealers. I was given a fair price for my trade, and a good price on the used vehicle I purchased. My sales person Russell was very accomodating in every way, and dealt with me honestly from the beginning. Overall at very positive and refreshing experience.
I thought my lease was up but I had till October they talked me into a new lease I wish I would have waited I am paying more for less car I'm not crazy about it it doesn't drive like my 2015 now I can't wait for this lease to be over
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