I was a little put off by the fact that they were going to send me off without a copy of my multipoint inspection. When I brought it to the attention of the two service providers, they confirmed the only thing that came up was the three services (spark plugs, fuel injector, coolant flush) that they had told me about. Regardless, I wanted a copy of it for my records should anything happen or come up. Instead of asking the tech for it, the female service advisor just grabbed a blank one and marked everything 'green.' How do I know at that point that the inspection was even done? Quite frankly, this is the second dealership I've visited, and after countless issues with Kia overall, I am thankful my car is paid off and I will never get another one again.
drives very comforting
by dimpleski from Chippewa Falls, wi
September 26, 2018
I found it nice to drive, comfortable and roomy. decent price. nice color, dirty and some broken and missing items. other that that great vehicle.
I bought my KIA in Napleton KIA dealership but for service I go only to Schaumburg KIA - service is excellent, people working there are always nice and car gets serviced on time with no delays! I???ll be buying my next KIA there just because of the service department.
Brake, Roator, and Axle Problems
by Millineumlaura from Clinton, MD
August 5, 2018
I bought my Kia Sportage brand new in 2015 and the steering always felt a little loose. It is now three years later in 2018 and I’ve had to replace all new brakes and roters. After two months of having those repairs done my axles have gone bad. Due to the car being only three years old, there are no Kia dealerships that have any axels in stock and the dealership will have to order the part from overseas for me to get a new one. This car is terrible on gas also. Kia and Hyundai vehicles have very faulty parts to them and when repairs are needed, watch out, you will pay a lot out of pocket.
I have been shopping all over town for a vehicle. I went to 5 dealerships today. All of them said they couldn’t get me approved and that I needed a co-signer because i never had a car loan before, until I met Chris at McGrath Arlington KIA. He got me approved at numbers that made sense to me! I would highly recommend this dealership.
Joe Scanlan was very kind and professional. Treated me with respect and humor. Explained to me everything that was happening with my car. Thank you Joe!
It was a good car
by zgabayk from Bremond, TX
November 5, 2018
It got me where the kids and I needed to go, just too small for a family but that is what I got at the time. Had issues with the oil distributer and had to get it replaced, luckily under warranty, other than that, no problems really. Pretty reliable!
This is the second Buick that we have purchased from Roger in 17 months . We came back to Roger because he is honest, straight forward and knowlegable about what he sells. Plus he has a great sense of humor and we love his stories! He makes us feel comfortable and we feel he always gives us great service, even after the sale is made.
Very Reliable and handles well.
by Janna Gammon Music Fan from Danville Va
October 3, 2018
This car is Just what I wanted!! Lots of Leg room, which I need. It has plenty of storage for traveling. Great gas mileage. Can't wait to get it on the road.
I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really nice guy and very professional.He was very patient and spent a plenty of time with me and my wife to help and find the best car for us.Thank you Lucas.
Great car for new driver
by Two teenage daughters from Tustin, ca
May 27, 2018
We just purchased the EX model for our daughter. We love the size and safety features- airbags, brakes, stability control and she feels higher than a sedan and can see over the hood very well. It’s super cute . The only negatives are the seat is a little hard and the rear window is a little narrow. Fortunately the large back up camera helps!
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
Most reliable car I’ve owned.
by Steve from Beech Grove, IN
December 31, 2018
Great family car. Lots of room for luggage in the hatch, and wonderful for travel. As fast as it needs to be, handles well, and is quite comfortable. Best part of owning a KIA is that service is extremely reasonably priced. With the frequent coupons sent from the dealership, you can get an oil change, tires rotated, multi point inspection, and fluids filled for around $50.
I highly commend your salesperson, Ed Tate. He was very helpful and courteous taking the time to answer any questions we had. Ed has an outstanding work ethic and is truly an asset to your fine dealership. Thank you, Ed, for a job well done!
This car is great for the price!
by Lady Farmer from Hampton, CT
December 4, 2018
This is my second Sportage. This car is perfect for an active lifestyle. I can fit my bike in the back with the seats down, the KIA roof racks are great for transporting my kayak and it is great in the snow. It is just the right size and easy to drive with good visibility. Gets decent mileage and takes regular gas.
Usually after a sale, the salesman is no longer interested (or available) for the problems of his customer. However, I must say Trajce provided EXCELLENT service and care for me dealing with three different problems that I created in the pouring rain on the dealership’s lot, 17 days after the purchase of my new Optima. All ended well as he assured me it would! He was great!
Best performace car I have owned
by Nanny Fran from Decatur, Georgia
July 11, 2018
Great performance for a 4 cylinder. Easy handling. Very nice design for a compact SUV.
All necessary features that I needed; example: "handsfree Blue Tooth". This was one of the top features that I was looking for. Adaquate safety features was very important to me since I am a Professional Nanny transporting children.
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
I was leasing a 2016 Kia Optima through this dealership and loved how smooth the process was with that car, I was in for an oil change and had decided to look into buying out my lease since my mileage was starting to add us. Dave Zaprev was so knowledgeable and kind through the whole process. After all my questions and concerns we went over the benefit of just buying a new car vs keeping my lease. The were able to get me a fantastic deal within my price range. I love my Kia and honestly would not go to any other dealership. The service from the salesmen, to the finance managers and even all the way back to the service advisors in outstanding. Thank you all again for your help!
I had my eyes on a CX5 or CX9 for about a year. And my husband and I finally visited the Napelton Mazda dealership in Countryside. Walter Woods made this the smoothest and easiest car buying experience ever. I left with a 2017 Mazda CX5 and I couldn't be happier! Thanks to Walter and Tom in financing! You two are a rock-star team!
This is one of the best dealerships in the area. Michael McConohay was an excellent salesman and Brian is a great GM. My purchase was one of the best I have had in a LONG time from a dealer. Low pressure, High satisfaction. Thank you- my daughter lovers her new car.
Jennifer Pratt, at Classic Kia in Waukegan, once again has made our experience leasing a new Sorento a smooth and exceptional transaction. She is very knowledgeable with the new features of the Sorento and help to set up these features on the car. Jennifer is patient with all our questions and made sure we were totally satisfied before we left . She went above and beyond with accommodating all of our needs. She is a pleasure to work with and will again return to Jennifer for further car needs. Thanks Jennifer!
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