Although I was satisfied with the work done on my vehicle I was disappointed with my interaction with the service staff. Initially Carlos was very positive but things went forward not so much. I have concerns regarding communication between the staff members. When I am quoted one price and upon check out I am told something else, then when I think that the situation is corrected and try to checkout a second time the amount is still not what I was originally quoted. As a customer I should not have to work to get a price honored that I was originally promised. Regardless of the lack of communication between the staff members. I understand that we were customers that were acquired by your purchase of Perry Buick but to be honest this experience was NOT a very good first impression. Hopefully you will do better moving forward. Otherwise I???m going to have to find somewhere else to take my business.
My experience at Casey Kia was simply outstanding. Brandon Thompson was above all the best salesperson you would ever want to work with when buying a car.. I also dealt with the general manager Roberto Dial and Finance person Steve Jernigan. Each of these individuals made me feel like a royal queen. I will definitely return in the future!!!!!! Thank you all for an awesome experience . Lisa P.
Great experience with Keith and him team. They went out of their way to put me in the truck that I wanted....and I am picky. Keith worked on days off and delivered the truck to my house! They really made it a walk in the park!
The staff at Southern Kia Chesapeake are so friendly and courteous. They treat every customer as family. Joe Miller , Cynthia Adam, and Brian Johnson has the best customer service relation I have ever encountered. I will be recommending the dealership to others.
My salesperson did a great job. It was nearing closing time and she took extra time to make us happy. I know that she is like anyone after a days work, we all want to go home to our family. Tammy didn't rush us or force a time issue on my wife and I. I can only say thanks to Tammy! This has been a second purchase for me from WB dealership. Thanks to all!
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