The process was good, they know about their business but you gotta be careful in all the fees and expenses that are not disclosed at first. They tried to help you whatever is your situation but just don't feel pressure to take a rush decision
I drove all the way from Westchester County to LIC to buy a car from this dealership after the Mitsubishi in the Bronx told me they couldn't help me. After a couple of hours the entire staff had me driving away with a new car and the price I was happy with paying. The staff was amazing and very cordial.
I would definitely go back to this dealership!
Tamer was great!! Everyone there was very easy to work with. They worked their butts off to get me a car. Everyone is very kind and hard working!! Definitely will go back as soon as I’m able to get a newer car!!
I had a great experience at this dealer. Adam the sales representative was very helpful in getting me what I was looking for. Even after the purchase, Adam has been available and has answered every question I have. The staff at the dealership were very patient even though it was late at night when I purchased the car. I would definitely be recommending this dealership to my friends and family. I am very happy and do not regret purchasing from this dealer.
We worked JC Mejia to purchase a new Firs Edge. JC was very polite, courteous and went out of his way to help us. JC made buying a new car a pleasure and not a stressful event. I highly recommend both JC and Fette Fird
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
Absolutely the Most Accomdating Car Dealership in the Area
by Link309 from DealerRater.com
December 4, 2018
Today we bought our second vehicle from Fette Ford. We had such a good experience and our salesman JC made it easy and painless! The dealership as a whole is very accommodating! I was interested in an Edge and JC got me into a car I liked at a great price!
When I started my search for a new vehicle on line, Alexis was very helpful in getting me the information I needed to make an informed decision. I asked her not to overwhelm me with phone calls, text messages, etc. and she didn't. She simply provided the information I needed and told me when I was ready to contact her. Once I arrived at Global I worked with Riley who had a good energy about him and was very accommodating in showing me a few vehicles that I was interested in. We did a test drive, worked out pricing and I left there with my new 2019 Chevy Equinox. Overall a great experience. I have bought vehicles from Global before and will continue to go back in the future.
I recently got out of my old lease and leased a 2018 Hyundai Tucson from global auto mall with Joe. I am in my first trimester, (second pregnancy) and haven???t been feeling well. My father was helping me out and doing all the foot work. He was working with Joe and was able to get everything take care of everything with my old lease and getting into the new one. There was no back and forth, Joe was able to work straight through with my dad, until I needed to be there to sign everything. When I got there everyone was friendly, Joe was very nice and kept us updated, informed the whole time we were there. He made sure I was comfortable and taken care of the whole time I was there. Joe made this very stress free for me. He???s a straight forward, very friendly, caring, considerate and no BS kind of guy. Global Auto Mall and Joe have definately changed my perspective on dealerships, thus far they are the best! I highly recommend them! Thank you so much!
am very happy with my car thank you to the salesman Eddie has cars who was so honest and very helpful oh I forgot to all the team working very hard to get my dream come true, only one thing when the few fixtures of the car will be done :) thank you and yes I will recommend to all my friend and colleagues.
Excellent service that started with Ben over the internet then Brian took over on the sales floor and helped me close the deal. They even got me the color combination I wanted (was not in stock) at the price I wanted. Enjoying my Sorento, thanks again guys!
This was my second time visiting Nissan of Hawthorne. The first experience was subpar- but this second visit is what prompted me to write this review.
Many months ago I expressed my interest in purchasing a new car. The reasoning was because I had a bad taste of my previous car-buying experience and wanted to start fresh. I didn't know why I was paying the amount I was paying and I just felt uncomfortable the whole time. I was referred back to the sales department to Bader.
Not only was Bader welcoming and knowledgeable, but he made me feel like I wasn't just another sale. I was a person with an experience he wanted to improve. I gave him my background of my car-buying experience and he ensured me he would do everything he could to get me the best deal.
He was very transparent about the price of the vehicle I was interested in purchasing. He gave me the breakdown of everything. He didn't do anything without me giving him the OK first. This was a huge aspect for me. Before, I felt like I didn't matter. But this time, I was in total control.
Working with Bader was Ahmed. He told me all the specs about the car, answered any and all of my questions, and was super personable from the moment I walked through the door. He listened to all of my awkward rants with a smile on his face. He personalized my experience so much that I felt like I left with a new friend! I could have not asked for a better sales experience with these two individuals. Please-- asked for Ahmed and Bader when you walk through the door. You will NOT regret it!
After that process, I was sent to see the finance guy. Previously, I felt like I was signing my name for hours on end. This time, Enrique made the process SIMPLE and TRANSPARENT. I was in there no longer than 5 minutes.
Overall--the new management at Nissan of Hawthorne blew me away with its kindness, patience, and knowledge. I am so pleased with my purchase that I will continue to go to this dealership for life!
The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
Greg P was the best car salesman ever. Ray from the finance / account manager area was extremely kind, caring and took his time to explain everything to me. This was probably my best car purchasing experience ever.
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