Devin our sales guy was great. Followed up and really worked with us on getting the price we could afford. I had a few issues with some minor repairs after the purchase but after some discussions they honored them. The only negative thing was the finance person. He was rude and patronizing and made what was an awesome experience up to that point a bummer. But it wouldn’t keep me from buying from them again. I just wouldn’t go through that guy again.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I was extremely satisfied with my experience for the regular maintenance i had performed on my Optima. Shaun was completely on target and was fantastic at communicating. The only thing that would have made it 100% would have been a more timely shuttle. I do realize that one person could be only in one place at a time but, more than one person could be picking up and dropping off customers. Other than that, 100%.
Had my first visit to Southwest Kia, such nice friendly people work there. I left feeling totally confident that my car is going to be taken care of in my new home state of Texas. Even the parts and service director John Scurlock took time out to visit and welcome me.
We were in the market for a car for my 16 year old daughter, we saw that KIA had it. We contacted the dealership and spoke with Esteban. We told Him we were driving from San Antonio and he got the vehicle ready for us to test drive even though it had not gone through inspection. We decided on the vehicle and the process was easy. We left the car to get cleaned up and received a call from Esteban to left us know there were a few items that needed to be fixed and replaced, he said he wanted it to be as safe as possible for our daughter, WOW we have never experienced this kind of service. We will definitely be back for future purchases. Esteban is exceptional and a really great salesman to work with, we can’t thank him enough.
Went in looking to buy a new Soul. Good choice of models with available feature packages and colors. My salesman was very knowledgeable and explained the vehicle systems to me so I could understand them.
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