This place does not value customers, only sees dollar signs. The lack of concern for the problem I was having was appalling. Alex “a manager” felt it was necessary to tell me several times that they sell 160 cars a month. When I told him I couldn’t drive my car because my temp tag was expired he told me to drive it anyway. He blamed the fact that I hadn’t received my paperwork to take to the license branch on “it must have gotten lost in the shuffle”. He was more concerned about getting the point across to me that no cop would write me a ticket for an expired temp tag. Maybe not but a car is not legal to be on the road if it’s not properly registered and insured. I understand that my purchase of a used vehicle is not keeping the doors open but he could have pretended like he cared. Don’t waste your money here!
I got my car with J.W. Very laid back and patient guy. I went in looking for a used car, but ended up with a brand new one I’m in love with. I would recommend this dealership to anybody they made things very easy and were able to work with me.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Rob Mac is GREAT! I purchased my first NEW car from him and he made the process simple and painless. He treated me like Family as soon as I walked in. I was nervous and he took the time to make sure I was doing the right thing for ME. This is the second vehicle I have purchased from him and I will NEVER shop anywhere else.
Absolutely awesome experience, everyone in that dealership was very friendly and helpful,that is the fastest we've ever had a vehicle and was on our way,will return if I'm ever wanting to buy again,and love my new KIA,thanks guys
The entire staff was very helpful from sales to finance. Mike in finance and Dale the sales manager went the extra mile to ensure that I got the best deal in a time that I really needed a new vehicle. I've already sent my referrals to the Kia Store Preston. Thanks again guys!!!
I truly loved my salesman Carnelle W! He and his team were able to get me right and sent me back to MI in my brand new car! Everyone there was so nice and went above and beyond what I expected from a dealership! They saved me money and I’m truly blessed to have been there!
Love the 2 Rios we bought. Did not get the interest rate we were promised. Had to hassle over the price even though we were offering a very fair price and they knew it. Didn't want to give us the 50in TV. Said it's because we got the 1.9% interest rate. We were charged over 5 1\2% interest even though we had excellent credit ratings and were told we would qualify for the 1.9%. So we
should've got 2 TV's. Only wanted one and to get them to agree to it was a hassle. Am waiting to hear from them as to when we can pick it up. So far it's been a week. Over all it was not a pleasant experience.
After experiencing more than one headache with other dealerships, we happened upon C&L and cannot be happier with our experience. We have a beautiful new car, and an appreciation for the kind care shown to us by the staff at the Hurstbourne location. Thank you to Justin Pinnick, especially, for a great car buying experience!
We were initially planning to get a new car on lease but because of some financial restrictions from the bank side, it turned out it couldn’t work. But the general manager and the salesperson worked with us over couple of days to get us a deal on purchase on the same amount! That was awesome. Thanks for your effort. This is our first buy with KIA and we hope it would be great!
Really I enjoyed my car buying experience. Hassle free. My favorite part was I didn't feel pressure from sales person I was able to walk the lot and take my time then when I had a question they came over and helped me.
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