The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Loved my sales rep. Most pressure you big time to buy. She did not. She answered all my questions, but did not make me feel like I had to buy the car or else as every other dealer I visited did. For that was the main reason I purchased my car there, and I would go back in a heartbeat to get another car in the future.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Your team at Fairfax Kia is the best. They greet you with a smile, keep you posted on the progress of your vehicle repair, and are always polite and courteous. I???ve been getting my vehicle serviced at this location for over 5 years now. I tell all my friends about your staff and I appreciate the honesty and integrity of your service team, sales team, and your very personable cashier. No one takes the time to write a review unless they receive poor service. I???ve been in the customer service field for 15 years and your team is a perfect example of what customer service is all about. Thank you, David Shorts
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