Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I am extremely pleased with the quality of customer service provided to me and my sister. Gail Cardoso has showed patience, knowledge and NO high pressure. She is still working hard to find us the used car that meets our needs and budget . She as a great attitude and I appreciate how we have been treated. Hoping soon to be driving a new car
Overall I would recommend them. Although some of the process was frustrating. We had picked out a car, but we changed our mind to a sportage vs a sorento. We found one we really liked and we had to wait 2 days to sign in it. We got a call a couple hours before we were supposed to go down saying there is a problem with title. They found another sportage. But without all the options we had wanted. They were able to install them and added in new tires and brakes in as well. Over all minus a few hiccups, we left with a new car and a good price. I would recommend them and would go back, just know that the process took about a week to fix. Oh but they did give me a rental
I'll start off by saying customer service is very important to me as well as product quality.
The experience all the way around were very good indeed. The location on the inside and out were very pleasing to the eye. They offer refreshments such as coffee and cold-filtered water and a comfortable waiting area.
The waiting area has a large window so you can view your car being worked on which I find awesome! This allows you to see how the technicians are treating your vehicle.
Both the salesman (John Holmes) and the Sales Manager (Dana) were very good. John is just a great, non-pressure guy and was a pleasure to talk with. He always kept us up to date throughout the process. Dana worked with us was able to come very close to our budget
They didn't have the car I wanted in stock and there were none available in the local area from other dealerships. Dana was able to locate one in NJ and said they could get me the car in only a couple of days. When the car arrived, it looked great with the exception of a very small indentation on the roof (it was barely noticeable); I could tell this was like this directly from the manufacturer and was not from the trip over. Dana contacted a company called the Dent Doctor. The gentleman from the Dent Doctor (Justin) came to my place of work and was able to repair the minor dent within 15 minutes. He was very professional, friendly and very thorough; you would never know there was even an issue. I didn't have to take any time out of work for this. I guess what I'm saying is that their service and dedication to my experience was priority.
To top it off, the mud guards I had ordered for the vehicle were installed free-of-charge! This was completely unexpected and very much appreciated. I imagine it was done for any inconvenience they thought may may have been. Now "that" is customer service.
I have and would recommend Courtesy KIA to both friends and family.
Thank you gentlemen!
I purchased a 2015 Kia sorremto on 1-8-2018... the salesman Russell Tavares was
awessome...very helpful... i love the vehicle its everythng ive read abouut the sorrento...great ride...lots of space... all wheel drive... so thank you Courtesy Kia for a great experience
Kimberly Faria ...Lincoln RI
Top Notch Service at Herb Chambers Kia of Burlington
by 3kiafan from DealerRater.com
November 27, 2018
As a customer of Herb Chambers Kia of Burlington for around seven years now, I can report that in all that time I've never had a negative experience with Sales or Service. I don't know what else there is to say. The people are all friendly and service oriented. The only complaint I could muster up is the parking is tight. I feel for the staff having to maneuver vehicles there. They make it work, though and really, the experience us about the people and the relationships built. A+ to all the staff.
I always have great experience when I go in for service. Staff is very friendly and knowledgeable. The restroom was not very clean this time, unusual for this facility.
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