I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
The customer service experience was great from the time I called to schedule the appointment , once I arrived the staff was very friendly and courteous, they explained what was going to be done and gave estimate of the wait time.
For the past year, Ken Thomas, Sammy Anderson and Mr. Mizell have been super heroes. They've taken care of, me, ife and my daughter better than the local Ford dealer. If you live in or around Augusta drive the extra 45 minutes to Waynesboro. mew
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