I was highly impressed with our Sales Consultant Courtney Rondeau! She was very personal, professional, and knew her product well. Thanks to her, we were able to purchase the perfect car. The finance department and Head Managers Ben and Chris fought to get me a great payment. I highly recommend going to see them. LOVE MY NEW HYUNDAI!
I dealt with Bobby Allessio and the entire experience was awesome! He got my into a rogue that I never expected to be able to purchase. He is very professional and extremely kind and courteous and a true pleasure to deal with. On a scale of one to ten he is hands down a ten plus!!!
I purchased a 2001 Dodge Viper from this dealer, the experience was excellent, great customer service, sales manager was very helpful & super honest , really good price for a fantastic car. I definitely recommend this dealer.
Thanks Mike! Absolute professionalism, genuinely honesty and sincere; this dealership goes above and beyond to provide a fabulous buying experience. I ❤️ my truck Mike! Thanks again for adjusting your schedule and for being flexible for my situation
The best car buying experience we have ever had. From test drive to pick-up day Michaels Auto Plaza was incredible to work with. Mike S was quick to respond, addressed all questions and concerns we had, and ultimately earned our trust and business. He is the epitome of an amazing sales person. He never once pressured us which is almost an impossible trait to find in sales today. I look forward to doing business with them when we are ready for our next vehicle!
Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.
Best service ever . Michael Severance the sales manager could have not been more helpful. He got us into the truck we wanted the same day when others couldn’t. He explained the contract in laiment terms, no hidden fees. Definitely recommend this dealorship to everyone.
I presented mr. Severance with the challenge of Finding Me the perfect car. 10 days later he called me that he had my perfect car in stock. Was exactly what I was looking for! Everything fell into place and two weeks later the car was mine! Will definitely present another challenge to mr. Severance for my next car!
Retired Ford man. Spent 50 years working for Ford.
by Jim Failing from FortPlain
July 3, 2018
Just purchased a 2002 Ford Thunderbird from this fine organization. Brian Bell, Sales Associate, was Top Notch all the way. With over 140 preowned vehicles one is sure to find that perfect used car/truck. The entire staff also were Great to work with. I purchased the Bird for the price I wanted to pay. Upon delivery the vehicle was extremely clean and fully detailed. This vehicle was also fully serviced and nothing left untouched. Can't say enough about these people. Also wound like to add that the facility was extremely clean and friendly. Even met Big Mike. A Big Thank You to all.
I have missed out on a couple trucks there. I told Mike Severence exactly the kind of truck I was looking for. He called me right away when a truck that matched what I wanted came in. The truck was perfect, Mike was extremely professional and informative throughout the process keeping in great communication. I love my F150!! Thanks Guys!
Best New Car for Me and Best Customer Service Ever
by Darryl from Chicopee
July 3, 2018
Let's just say nothing good ever comes easily and that describes my recent used car search ... until I met Ernie and his crew ... simply a class act.
I arrived in a rush, on a budget, and exhausted from dealing with larger car dealerships.
From the moment I spoke with Enrie on the phone, arrived and met Ralph and the others, I had a good feeling this buying experience was going to work out ... understatement ... they rolled out the red carpet for me ... and even when I got out of line, stuck with me and ensured I was well served and completely satisfied.
Outstanding, Professionalism, Customer Service, and most importantly Earnest, Honest, and Genuine Care for the Clientle.
BUY YOUR CAR FROM ERNIE'S ... IT IS WORTH THE RIDE THE N. ADAMS!
I went to Country Nissan hoping to trade in my lease. I knew I was going to go over my mileage limit and I wanted to own a car instead. I was worried that this would be difficult, however...I still owed a year on my lease agreement. I went to Jason LeClair, and he immediately went above and beyond in helping me find the best options for my desired monthly payment. I never once felt pressured or wondered if I was getting the best possible deal. Instead of feeling like I was playing "cat and mouse" like I have at other dealerships, we didn't waste any time getting down to business, and I truly enjoyed his company. I have always wanted a Rogue, and it's exactly what I got! I am so grateful Jason made it happen for me, and I will never buy another car from anyone else if I can help it. I even took a stack of cards to hand out to friends and family :)
car was as advertised. they delivered it to my home in nj. Very good price and great financing terms. Big time service for a relatively small car dealer. I WAS IMPRESSED.
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