Overall lack of management skills. The mangers are rude and condescending..... I was sold a truck with multiple open recalls after I left it there for a week to get them taken care of.
They did not make good or follow through with other promises as well.
My wife and I bought a truck from them and I can't find a single thing to complain about. Jeff, Stan, and staff are the type of people that you refer your mom or best friend to. They're just genuinely good people!
I???ve never met a more professional team! They???ve Always taken care of me. From the initial meeting to the final sale I feel like it???s my very first purchase with them. Nobody is better Than Kia of Lagrange!!!
Thank you so much Jarvis and Kia of LaGrange for such a smooth car buying experience. Jarvis helped make sure to get everything I wanted and needed in my new vehicle, I couldn???t be more excited or happy with my purchase!!! Thank you so much!!!
This was the first dealership I started looking for a new vehicle. From start to finish the process was smooth and effortless. Taylor was very helpful with finding something in my price range and gave us a reasonable offer for our trade in. All together I would say this will be where we do business again.
Over the years we have purchased at least six vehicles from Willy Herold that I can remember and will continue to purchase vehicles from them. The ladies in the office are awesome and work with you to make purchases happen. They have their own maintenance department and any repairs are made at a discounted rate. I am looking into purchasing another vehicle in the near future and would not even think about going to another dealership.
I recommend anybody to go this place because they will work with you to get a car & they cars are in great condition. Kelvin Thornton is the real deal go see him today or any day you willing to purchase your car.
I have purchased my last two used vehicles from Willy Herold for my teen and now college aged daughter. The second purchase was simply an upgrade from the first :) My in house buying experience has been more than outstanding. Janet Lane has personally gone more than above and beyond in her customer care services for me. She is always prompt, knowledgeable and responsive to any and all questions and always finds me the best possible price for my needs. This is for the vehicle itself as well as any service or repairs and even new tires. She also always works with me to get all my needs taken care of. The service department is very highly recommended. Lynda and her team do an excellent job with repairs on all my vehicles with the best prices in town. My youngest will be driving age soon and we will ABSOLUTELY be using Janet Lane and Willy Herold Automotive to find the right type of vehicle for him.
I think I jumped the broom a lil to fast with my last review in regards to my 04 Infiniti purchase. Once they explained the repair process I understand more clearly and would recommend them to family and friends. For all used car buyers out there if there is a issue after you buy the car listen clearly before going off the rail. Sorry Willy Herold and thanks for all you do!
Everyone was very helpful and courteous at the dealership. My best experience ever buying a new car. The whole process was very easygoing. Every employee at the dealership was extremely helpful and courteous.
Phillip was an Amazing sales Professional to do business with. At first when I got to the dealership I was approached by Trund whom at the time was with a customer but still made the effort to welcome me and helped me inside where someone could help me. Phillip quickly approached me and from there did any and everything he could to help me and get what I wanted. I walked out with a 2019 KIA Soul PLUS and monthly payments that I was shooting for. All in All great customer Service.
I was looking to lease a vehicle that I would like and may eventually buy. I went to KIA because of the long warranty. The redesigned 2019 Kia forte was what I wanted and it was what I got. I was initially disappointed that the price I calculated online was not what I got when I went to their office. However, Taylor Rowell worked with me to eventually get the exact car (model, color, trim) I wanted at a reasonable price that I was comfortable with. Taylor was very respectful and helpful through out the process. I would recommend this dealership to anyone (just don't use the online calculator - go in and talk to someone).
Phillip was an awesome salesman and I am very pleased with this purchase! I have been wanting a Kia Sedona for a long time and was in and out in just a couple hours. I got the exact vehicle I wanted with everything that I wanted in it. He was also training Derrick, who was eager to learn and very helpful as well. I LOVE my new Kia!! Thank you so much!!
The only problem was the length of time getting my first oil change and tire rotation. A little excessive but love the dealership
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