October 19, 2018
From the second I walked into South Shore Kia, I knew it was going to be a great experience. I was welcomed by Jesse (car salesmen) with a smile. I said I got myself into a mess, went to a terrible car dealership and needed help getting out. Jesse sat me down, listened, and took notes. He showed me and let me drive test drive 3 different cars to see which one I liked the best. He answered questions, was so polite, and was not pushy at all. Jesse went to his manager, Nicky G, and asked what he thought the best option was. Nicky came to talk to me personally, apologized for my bad experience, and he assured me this one would be better, and he followed through. I told Nicky what I was willing to spend and if he couldn't do it, he told me flat out. He was not one of those salesman who was trying to Nickel and Dime me. He was honest. He went above and beyond, and found every rebate to try to help me get into the car that I loved. The car was definitely out of my price range, but he made it happen. He wasn't trying to rip me off, he was trying to make me happy. This service is outstanding. Once Nicky and Jesse were able to get me to where I needed to be, it was so easy. Mike, the finance manager sat me down and explained everything to me, answered all my questions and reassured me that if I have any problems, he will be there to help. Lastly, as I was leaving, I met David, the GM. Although I didn't have much interaction with him, I want to commend him on his staff. Everybody was so attentive, polite, and all the salespeople were always smiling. This is what a car dealership should be like. I would recommend this car dealership to everybody. As a female, car shopping alone, its very easy to get ripped off. That happened the first time around, but when a dealership is staffed with honest people, it won't happen to you. Thanks for all your help!