Thanks to each and every one of you that works there at Ulrich Ford! You all are amazing! You all care about your customers! It shows in each and every one of you! Thanks for your service in the community!
Took my car in to have it serviced yesterday 1/19/18. I have been taking it in for 3 years. Every time I had excellent customer service. By Chris and the other man . They would always let me know what was needed .Yesterday there was a new guy that help me. It was like he rushed me in and out normally it takes most of the day. Well this guy calls me in a couple hours. When I went to get my car I asked if they rotated the tires. He said no I didn't tell him to I said that they always let me know what needs to be done. Anyway I left the car for them to rotate tires could tell the guy was mad about it. He was to call when it was ready. He didn't call I just went back and my car was ready. Asked him why he didn't call he said he didn't want to bother me. Very poor customer service.
We had a great experience with Derrick Hurt. He listened to us and was very patient. We looked at 4 different cars, and he worked hard to meet our need. We ended up with a vehicle that we love!! We would recommend Derrick and Nobel for all your car needs. We also enjoyed working with Tim Bohner, the finance guy.. He was knowledgeable and helpful. He answered all.of our questions.
I have been shopping for a vehicle a little over three weeks. All the guys were professional and curtious. No pushy sales. Brian was down to earth and easy going. Was able to put me in vehicle I was looking for and at a good price. They are worth the drive to check out.
We visited Lauterbach to look at some used cars. Doug Cupples put us in a Nissan Altima with low miles. I took it for a spin and decided it was the one. The finance process was quick and painless. I am very pleased with our purchase! I highly recommend going here for new or used! Thanks Doug, we really appreciate it!
Using cars.com I was looking for very specific items, color red, GMC/Chevy, 1500 Yukon/Tahoe/Suburban with a rear bench seat. Evidently that rear bench seat is not as popular as the two captains chairs so I ended up widening my search out 250 miles. I found a Yukon XL at Lauterbach's that fit the bill. They worked with me over the phone in arranging the purchase. I drove 4 hours out there to meet and was very pleased with the salesmen and dealership. I couldn't be happier with my new (to me) GMC Yukon XL. Highly recommend this dealership.
I purchased my GMC truck there. Doug, Jason, and Joe were great to work with. The entire staff is very friendly! ! By far one of the best place to buy a vehicle. I would highly recommend Lauterbach !!
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