Best experience I???ve had buying a new car. The dealership and salesman, Kaden Rice were very knowledgable and friendly. Showed us all the costs up front so there weren???t any surprise costs. I love my new KIA Sorento! Thank you Bob Rohrman KIa and all involved!
The Kia service center has been amazing. I have had numerous issues with my vehicle but the employees and technicians go above and beyond to help me. I utilize the courtesy shuttle almost every time I have an appointment. This allows me to get a ride to work and leave my vehicle to get worked on while I am at work, someone then picks me up when I am ready. I always know estimates up front and there is never any work done without my approval. I would highly recommend this service center for you auto repair needs.
Both the salesman and sales manager were great to work with. Before I scheduled an appointment, the salesman had cars ready for me to look at, even at different Rohrman lots! He asked the right questions and had cars lined up based on what I was looking for and in my price range.
We have always had the best experience when leasing a car at DeFouw Chevrolet!! Pam Strain is AWESOME!!! She has helped us the last two times we have leased a car and I would highly recommend her to my friends and family. She even called to tell us about the Fall Harvest Sale they had going on. Thank you!! We love our Red Equinox!!
Purchased a vehicle just over a year ago, staff was exceptionally nice which made the buying process easy. I now take my vehicle there(and only to Hendrickson's) for regular maintenance. The service staff is also exceptionally friendly, and it's never been more then an hour wait. Thank you for all your hard work, it truly shows.
Our heating and cooling system completely went out in our Grand Caravan. Our Thanksgiving at my Mom’s house in Ft. Wayne was in jepordy. Rose worked hard to obtain our warranty information. Dan moved the schedule around to fit our van in before Thanksgiving. We were even given a loaner van to drive while ours was being fixed. Right at 5:00 pm the day before Thanksgiving Dan called me and said your van is ready. Our Thanksgiving in Ft. Wayne was saved!! My entire family is greatful to Rose, Dan, and anyone else who helped make our Thanksgiving special. God bless you all.
Have had oil changes done and other warranty work done. Service dept has always been friendly, helpful and efficient. I live out of state with a summer home in the area and choose to have my work done there vs in my home city because of there customer service and work!
The spare time fell from under our Durango. Hendrickson’s service dept. gave us a estimate and repaired it for the estimated amount. The service manager come out and showed us how to get the tire down to be able to use the spare. Very nice and knowledgeable.
New van purchase, Tim and Terrie, monon, in 8-4-18
by Tim Brown from Monon
August 0, 2018
John Frame our salesperson was excellent. We test drove 3 vans before our purchase & John was very patient with us and very knowledgeable.
Our finance person Patti was also super.
I sold cars a few years ago and this dealership knows how to do it correctly. The place I worked at... not so much.
The people are friendly and knowledgeable about the vehicles on their lot. They are always my first stop when looking for a new or used car or truck. Elizabeth Alma can get you on the right track when you call.
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