After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
As soon as i walked in i was received nicely, i told her that car i wanted to see (Pamela) i got to see the car as long as i wanted she was very patient with me while i took my time looking at the car. The car was in perfect condition, clean carfox, and great price!! I am so happy with my new purchase!!
i was dealing with CHLOE when i was shopping for a ca.she was courteous professional and very honest on her presentation i ended up buying the car she is a good example for other used car salesmen to follow
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Justin was excellent and very patient , knowledgeable , honest , easy to access and personable . I would definitely return in the future to deal with Justin Chandler and Demetri Papas . I have been with Volvo for over 30 years .
Additionally, the vehicle has exceeded my expectations , XC60 !
most pleasurable experience in all my years of car buying.
by JERRY C from DealerRater.com
December 3, 2018
I remember when i almost bought a vehicle when they were located in Hauppauge,ny. This experience at there new location in Farmingdale,n.y was exceptional> no pressure great atmosphere and a wonderful and professional sales person. Sales professional Annalea was so helpful and answered all the questions i had about the vehicle. The vehicle which i purchased was super clean and had all the options i wanted. After looking at used vehicles i am happy i purchased for Novak Motors .Annalea is an asset to this company and would without reservation reccommend Annalea and this Dealership to anyone i know looking for a great deal on a quality used vehicle. I would also like to commend Frank Cannizaro for all his help.
Leon, our sales person, was honest and kind! Such a rare find! We went back and forth a little on the price but ultimately feel great about our purchase.
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