Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
by Eastside Subaru in Kirkland WA from Kirkland, WA
November 4, 2018
I had a failed clutch at 5000 miles on my 2018 WRX and it was replaced full warranty. I really appreciated the fact that I was supplied with a rental for the two days and was given 5 star treatment - Eastside Subaru in Kirkland WA always comes thru for me - their Service and Sales is top notch!. Being a woman driver and having a failed clutch at first brought question I think which is very reasonable having a clutch go out at 5,000 miles on a WRX but really all I got was a casual "so, is this your first stick" ? I answered no and said it was at least my 7th stick since 1981, including a 2002 Boxster, so I knew it wasn't driver error! Also from the beginning my clutch was very stiff so there may have been friction? When I got it back, it is feather light and amazing! OMG it is like a true race car! I love my WRX and Eastside Subaru!
Took my Disco due to Tire sensor issues, they checked me in promptly, service advisor Robin was ok, it never hurts to smile a little bit - car rental was quick and easy. Car was fixed by the next day. I believe Alina assisted Mr at the time of picking up the car, she was nice and friendly. Overall, Excellent service.
A thorough inspection and check-up was done very well to our vehicle, clearing any issues we saw (and didnt see) out of the way and finishing earlier than anticipated! Great mechanical and customer service.
Robyn Meyer has been my service advisor for many years now through a couple of Jags...she is a real gem, knows her stuff, and really looks out for my interests in anticipating issues and diagnosing exactly. She's the main reason I come back to Bellevue Jag for my XJL servicing.
I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
The entire buying experience was unlike any car buying experience I've ever had! Friendly, knowledgeable, honest, helpful and accommodating! I called to ask about an SUV I had seen on Cars.com and Mark went out and took pictures of it and texted them to me. He then had it ready for me when I arrived to test drive it. They let me take it for a test drive by myself (!) which is so awesome, because I wasn't all nervous about someone watching me drive. I came back and talked with the financial people. I made a reasonable lower offer and they agreed to it. There were some scratches under the door handles and they buffed them out. The final meeting with the financial gentleman took like 15 minutes. No hard sell on buying a warranty or anything like that. The best/easiest car buying experience I've ever had. Classy guys!
The staff were incredibly accommodating. For being one of the first appointments of the day to pick up. The loaner vehicle was clean and fun to drive. My car was clean and washed- she felt like a new car!
My service advisor, Sheneta Daily, was very attentive and reassuring. I was very concerned about my 2007 Jaguar. Sheneta gave me regular updates over the four days it took to find, diagnose and repair the elusive computer issues. She was extremely pleasant to work with. I would recommend Sheneta to others.
My experience with Auto Quest was smooth from start to finish. I worked with Kevin to get into a beautiful BMW and took it home within 2 hours. They had the vehicle ready out front for me to test drive, let me drive solo, and didn’t tell me when to be back. In the finance department, Scott helped me out with a fair loan offer. Overall, the selection at Auto Quest is top shelf. The cars sell themselves. I didn’t feel pushed into anything. All my questions were answered honestly. I recommend doing business with them!
I always come to AutoQuest when buying a pre-owned car because they carry a variety of quality luxury vehicles in great condition. I recently made my 3rd purchase with them. My 2 previous Lexus RXs lasted me a long time with no major problems which is why I returned to upgrade my car here.
Way better prices than other dealerships for a better product which has proven to be of lasting quality. We also love the look and feel of the atmosphere here.
Dom was awesome to work, great follow up to any questions. Zeek ensures we had the best interest rate. We feel great about our purchase! See you again in 3-5 years when I’m itching for another upgrade! :) Thanks so much.
I loved this place! Vera was extremely friendly, kind and knowledgeable. I especially appreciated the fact that when she didn’t know when he answers she didn’t make it up she went and looked it up. The selection of high quality cars was amazing and before we left we had a written quote With all the costs so if we wanted to come back we were all set to go. We didn’t buy a car there but I will make sure to go there the next time I am looking for a car.
I have got to say buying a car from Dave and the folks at the car connection was by far the best buying experience I have had!!
no pushy salesperson, no wasting time. they let me go to the car i liked
asked if i wanted to have a look inside, Dave got the keys, told me a little bit about it, asked if i would like to drive. test drove it and loved it and made the deal without any hassle whatsoever!! they even let me drive off with my new car on a sunday when all banks and credit unions are closed
(i had been pre-approved) and could not confirm.
Dave and Cale, my hats off to you both!!
keep up the good word and expect more
business from me and friends
Thank You both for the wonderful customer service!!
2015 Buick Encore
top notch experience. they called me about 20 seconds after sending an info request. saw the car the next day, no pressure, cool atmosphere, friendly people, car was better than advertised at a fair price. Purchase took almost no time, paperwork was simple, and plates/title/registration refund arrived quickly . I would give them more stars if I could, happy customer
Landmark motors is great. They have very nice cars, fair prices, and quick to help with financing. The entire process was quick and all of the people there are a pleasure to deal with. Highly recommend buying a care from Landmark Motors.
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