Very clean facility and friendly associates and lots of nice cars to choose from. However, the car I had made an appointment to View they had already sold the day before and didn’t notify me about and a couple other similar cars they mentioned they had just gotten in they didn’t have information on to give me so that was a little unprofessional.
I recently purchased my 5th Jaguar from this location. The customer service has greatly increased since it become Stevens Creek Jaguar. David the sales person was very attentive and get me updated and informed, he did a wonderful job. The financial person, Sal was also very customer service oriented and detail oriented. Jesus was excellent and went over all the applications in the car and was very meticulous. I noticed that all the staff great the customers and asked if they needed help. I also ran over something on the freeway and had to go into the dealership for a repair and Eric in the service department handled this right away, took my car and instantly had it fixed with such a positive attitude and efficiency and didn't charge me. Kristin
The customer service is excellent. I bought my car from David in sales, Jesus showed my how to use all the devices in the car and Eric just fixed a panel under my car because I ran over something in the road. All were very accommodating, friendly and very helpful and making for am outstanding experience especially with getting my car fixed right away. Thank you!
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