LAND ROVER RICHMOND GOES OUT OF THEIR WAY TO MAKE ANY SERVICE REQUIREMENT A PLEASURABLE EXPERIENCE. WE HAVE BEEN PURCHASING AND SERVICING LAND ROVERS FROM LAND ROVER RICHMOND FOR OVER 27 YEARS AND COULD NOT BE HAPPIER.
by rsarvr from rhode island
July 28, 2017
after the first test drive, i knew it was for me. love the exterior and interior styling, the performance, and all though range rovers are somewhat known to be unreliable, i have never had an issue. could not recommend this car enough.
We started the purchasing process for a new Subaru Outback via internet at Wheeling Subaru a few weeks ago. We finally made it to the dealership to wrap everything up. We received great service from the moment we stepped onto the lot. The buying experience was seamless with a great price on the Outback and a very good price for our trade-in. The facility is clean and comfortable which made the process all the more easier. Many thanks to Lacey, Bill, Tony and Frank for all of their help. Look no further than Wheeling Subaru for a new Subaru, they are #1!
Perfect for me
by Paulh from Wallington, NJ
June 7, 2018
I'd like one in the future. It is comfortable and a lot of space. comes equipped with antilock brakes, traction and stability control (with rollover prevention).
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
Most post purchase expensive and top heavy car
by Ultimateh from Langley, BC
October 25, 2018
Where to begin?! It's so terrible I'm not sure where to start.
The design of the AC is so appalling I'll start there. It has individual knobs for temperature for each side BUT there is a dial in the center that ACTUALLY changes the temperature. So you sometimes need to change all the dials you can reach to get the temperature you desire. Also, the dials are all analogue so if it's a hot day and the people in the back set their dials to hot then the car won't cool off properly even if you set everything up front to cold.
The rest of the electronics fair no better. At 2012 it still doesn't have Bluetooth music. A car this expensive with no Bluetooth music? The included wire for ipod integration broke quickly after purchase. The connection it had with the phone was always spotty anyway. At least the parking sensors all work well... Unless there are random shorts. And believe me.... The electronics will randomly short out.
The car is so top heavy, be excited as every time you take a turn you WILL feel like you'll flip the thing, even at low speeds. I will admit that it is fast for an SUV. But you will be too afraid of rolling the car to go that fast. I can't imagine trying to off road with the thing. There should be an option to lower the thing to be less wobbly.
Lastly, get ready to keep shelling out money to own this thing. Every time something breaks, the repair bill will be HUGE.
Super recommend you don't buy. If you go with Range Rover, which I wouldn't, look in to the sport model of this year. Or a newer one in general. Good luck!
Imperial Motors representation of my Jaguar was spot on. They arranged transportation to my home in Vermont . Car around clean and in perfect condition. I am most satisfied with my purchase. Connie, was professional, thorough, and a delight to deal with. Highly recommended.
This is the best SUV you can get
by Rover Convert from Chicago, IL
January 6, 2019
Obviously the Range Rover is the coolest looking SUV on the market, and it has all of the European feel and quirkiness you could want. Is it the only European SUV actually made in Europe? Anyhow, what are these poor quality ratings all about? My prior vehicle was a Touareg TDI, that thing was in the shop 20+ times by this point (30k miles). This has gone in once for a software update to fix a false DEF fluid warning. That was bad as it sort of left me stranded, but otherwise problem free for 30k miles. One complaint is the bottom of the seats are a tiny bit narrow and on long trips becomes uncomfortable. It is possible my big butt is to blame for this one.
I am a return client of this dealership and sales person, Derek Harp. I love working with Derek and this dealership. I hope to buy all my future cars from Derek and Jaguar / Land Rover Fort Myers. I am a very happy client!
What more can you ask?
by vv88 from los angeles
June 23, 2018
Driving is believing. Epitome of luxury SUV. Air suspension defines the drive quality. Interior design touches are subtle yet unnoticeable. Can not ask for more
I contacted them to check a used car.
Their response was fast and honestly informed all thing.
by Jfturner from Roanoke VA
January 8, 2019
I have only had my Range Rover for a short time but I love it. Very smooth ride and the interior is very luxurious. Was considering the supercharged V8 but the V6 has plenty of power, especially mid range. I have owned Tahoe’s, suburbans, Escalades, denalis and the quality and workmanship of the Range Rover is unsurpassed. I bought mine certified preowned which I would definitely recommend when buying a used one!
Absolutely everything amazing! Felt very comfortable with sales associate...great sales associate, did not feel pressured, great sales associate, everyone in the dealership was friendly, great sales associate, sale and paperwork was straight forward, and oh, did I mention how great the sales associate was?! Customer service to the nth degree!
Best looking luxury suv
by Rover1 from Plantation
July 8, 2018
I have the diesel hse full size. Great gas mileage. Not loud or noisy. Beautiful interior and fit /finish. Only problem is the lack of horsepower. Good torque to get you going but not a lot of power to accelerate once youre travelling at speed.
I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth.
I don’t usually do reviews, but this team did such a great job you shoud know it.
Thanks again and look forward to doing business for years to come!
I highly recommend this car!
by KB from Denver, CO
October 22, 2017
I currently own 2 Range Rovers (2015 Sport and a 2016 Range Rover) and I haven't had any problems with either of the cars. I'm thinking of trading my 2015 in for the new Velar!
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
There is nothing like a Range...
by KRMA19 from KRMA19
December 21, 2018
Amazing in every way, inside and out. The details, comfort, quietness. I have owned many luxury vehicles, but the Range Rover has been my favorite by far.
I scheduled my service on line to replace a rear passenger seat latch. I showed up at my schedule time - 7:30 am and was greeted promptly, taken directly to my service advisor - Michael DeLillo.
After being asked if I need a loaner, 5 minutes later I was in my loaner vehicle.
I was notified by Michael that afternoon that a part needed to ordered but that my vehicle would be ready the following day.
As promised, I received the call that my vehicle was ready, I arrived at 5:00, dropped off the loaner and 15 minutes later I was on the road with my repair completed. Fast, courteous, efficient service as usual.
by janneblackburn from virginia beach, va
October 21, 2018
car was amazing, fun to drive, spacious and comfortable. It was a great time to own this car. Would recommend this car to anyone that wants luxury and fun
What a pleasureable experience at Land Rover North
by MLPatty from Payson, AZ
October 19, 2015
Everything was perfect. Really enjoyed working with Lee and his professionalism and customer service was above and beyond. He did everything to accommodate our situation. We also had a positive with the girls at the "Loner Car Desk". We have not had much success dealing with the "Millennial" these last few years from not being able to understand them because they talk so fast or their "I don't care" attitudes. Those we have had the pleasure of dealing with in your organization have been exceptional.
Love the car
by Avi jun from Beverly Hills
December 26, 2018
It’s a great car! Good family & everyday car. High comfort with the latest technology and looks. I like the exterior redesign. Interior is high on comfort and looks awesome.
As always the service I receive from the moment I drive onto the lot, up to the service entrance and drive off the property heading home I am impressed. Everyone is professional, courteous and I always feel like I am part of something important. A very important part. I get the sense that everyone knows there part in the organization and loves what they are doing. I am extremely satisfied with the care my Land Rover receives and have full confidence in the service team.
A Luxury SUV that is great in almost every way
by Micheal S. from
September 2, 2017
This is a really good SUV, and I was able to get a good one for 150K. It is very comfortable and has many good features, but does break down some, so it isn't very reliable.
recently bought a car at Jaguar Land Rover Chandler and had a great experience.. fair. honest. friendly. very impressed with the entire team. will surely be back for more cars with them.
Amazibg design...hottest suv on the road
by Romeo from Staten island ny
September 20, 2018
Hottest suv on the road, but electronics is from 2000?s. Very outdated. Also alot if issues. Had suspension fualt 3 times, had dealer replace it a bunch of times, and car was 3 months old with 3k miles on it.
I’ve been eyeing this vehicle for years and the stars finally aligned and I am lucky to own one of these amazing vehicles. The Supercharged V8 is so powerful and one of my favorite things to do is to hear the VROOOM when it starts up. Comfortable ride and sharp appearance inside and out.
The only quirky thing I’ve noticed has to do with the glare on the touch screen on a sunny day. I wish there was a way for it to auto adjust like my BMW did.
Just purchased a 2013 Evoque and the transaction was the best I ever had. All the negotiations were completed over the phone or text and the car was delivered to my home that was 100 miles from the dealership. Thanks to my salesman Daniel Smith.
by JaeJae from Las Vegas, NV
November 2, 2018
Luxury at its finest! I have always wanted to own this vehicle and now I do! Not to mention that I was able to purchase it at a very affordable price.
Always good service, even looking at getting another vehicle from this place.
Range Rover HSE LUX - - Dream Car!
by BRYON from GAINESVILLE
January 7, 2019
I wanted a Range Rover for many years and finally treated myself. Its an absolutely dream and looks and drives perfect! It has all the power and style needed to go from vacation to a business meeting in the city!
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