The Hornburg Dealership in Santa Monica deserves 10+ in overall satisfaction! Knowledge and Professionalism is what i personally admire the most, their easy going and well experienced sales associates can assist you in all areas regarding the car you are to purchase or lease as they recognize the needs of the buyer.
Thank you guys!
The perfect transaction from sale to delivery. Jem Motors is a very professional dealership and the staff is very helpful, honest and very accommodating in all aspects. My vehicle was transported from CA to PA without a glitch. Very professional organization. Will definitely purchase another vehicle from Jem Motors.
Great organization! I purchased a high-end vehicle sight unseen. Chris was awesome by walking me through the process of purchasing a vehicle from out-of-state. He was on top of all communications with detailed pictures and text/email messages. Great experience and thank you (and Carmen) for all your hard efforts. The delivery of vehicle was on time and in perfect condition, especially considering the vehicle was shipped from California to Ohio.
Although I didn't end up purchasing a vehicle from STA, I'm happy to have discovered them. Jonathan took care of me right away, and allowed me to fully test the Cayenne GTS that drew me to the dealer.
Things to note -
This 3rd party dealer specializes in Porsche sales and repairs, that means they have a great inventory of older to newer Porsche's for sale and a full mechanic shop on site.
So why not 5 stars overall?
Well, unfortunately the GTS they had wasn't in the best shape and clearly needed some TLC before being shown for sale (car parts in the trunk, battery dead, ash tray stuck open). Now this could have been due to bad timing on my part but still - if you are going to specialize in Porsche sales and charge at the higher end of the cars value then the cars on the lot need to exude the German values the brand is known for. That being said I have my eyes on future offerings from this dealer and hope something wows me into a sale next time.
These guys are simply AMAZING!!!
Let me tell you why:
1. They have an AMAZING inventory. As I noticed they had cars for a wide price range, from cheapie ones to really expensive cars. But all of them were amazingly clean and looked very sharp.
2. They have AMAZING people working there. Jack greated me and showed my (it’s mine already) car. Very nice guy. I talked to Eddie and Ed (sorry guys if I mix up your names). One of them was extremely knowledgeable about the car and the other one just made an impossible deal for me. The finance guy was very nice as well and made the paper signing process smooth and easy. I met a lot of their crue members and I felt like I’m among my friends. There was a period when we were making jokes and laughing all together at the main office.
3. Overall I had an AMAZING experience with them. I can’t remember all the details but the overall impression is very very positive.
And all this happened on the Halloween day so I drove to a party with my new car. I still enjoy driving it. I just love it.
I will recommend this dealer without hesitation. Go there if you want good deals and best cars out there. Thanks to my aunt who recommended this place. Five Stars to Car Stars! :-)
We bought our 2010 LR4 in September 2017 and we love it. We were able to look at a number of vehicles because the choice is huge, and ended up driving away in a beauty! Andy and Camron were superb, offering advice and a great deal. Whenever I need some advice I pop in and they are pleased to help! Thank you for your great customer service!
by Tiana Capper/ Max Madsen from Redondo Beach ,CA
September 29, 2017
Hamid was great from the start we bought a used car from Santa Monica SUVs and he was so fair honest and respectful! I highly recommend this dealership one of the only places I've been where I felt like I wasn't getting ripped off! Clean-cut easy honest people to deal with!
I recently bought a 991.1 S Cabriolet from Sports Trend and could not be more satisfied with the experience. Randy was great to work with and handled everything in a professional and efficient manner. He was very upfront in describing the vehicle and negotiating price, and treated me fairly on both counts. This was an online transaction with the vehicle shipping sight unseen to RI, so I very much appreciated the high level of integrity I found in Randy, the good communication at every step in the process, and how everything went fine with no surprises or anything unexpected at any point. Thanks to Ash as well for taking care of the paperwork and getting everything out quickly. Would highly recommend and would definitely shop here again.
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