Throughout the discovery and then purchase process, John Busse was informative, knowledgeable, and willing to patiently work with me to identify the best vehicle and purchase options for me. Once I picked up the vehicle, he spent additional time helping me get familiar with all its features and gave me the assurance that I could call whenever I had additional questions. This was a great experience...easy, no hassle.... and I love my new vehicle!
I've never in my life had such a wonderful experience at a dealer. Nor any repair shop. They sent a text reminding me of the appointment. Upon arriving, I was puled into the receiving area. The service manager (I forgot both their names) can out and knew why I was there. I mentioned a couple other things which were bothering me. They were excellent in communication about what they found and the additional costs. I had made the appointment as the right front passenger door was stuck in "superlock" and would not open. I mentioned that the brake light on the dash would not go out. They installed the correct front brake pads and rotors and installed the wiring for the wear sensors. They also did a full vehicle check and found a couple other things which will be addressed at a later date.
It now has the correct parts and works much better.
I will be visiting again to address the other issues.
Everything you expect from a car buying experience
by CintronUSCG from DealerRater.com
October 19, 2018
I???d recently purchased a new Discovery using my financial institution car buying program at Land Rover Chantilly???s certified dealer. KZ was able to address all my concerns and find my Discovery within minutes of walking in. As an active duty military member I was given the attention needed from the Financial Department by going above and beyond and completing the required paperwork in order to register the vehicle in my home state of FL saving me additional $$$. No haggling, No hesitation, No gimmicks.
Was not able to get my local Land Rover dealer to secure the Range Rover we were looking for. Opened up Autotrader and was able to locate the Rover we wanted. I sent a request to the dealership via Autotrader and quickly got a response from KZ who took over from there to get the Rover purchased and shipped from Virginia to Michigan in just a few days!! The Rover arrived via covered trailer and was exactly as described and transported with great care. Thanks KZ!!
Drove around 45 miles to pick up our new SUV. They had the best deals and even had the car PA inspected and full tank of gas. I’ve had Mercs and Beemers and never had this type of service. Very pleased and will definitely deal with again if picking up another Land Rover.
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
Marci was amazing to work with. She was very knowledgeable and professional and treated us with great care. We told her it was our first Range Rover and she took her time explaining all the details and benefits of owning such a great vehicle. We are very happy with our New Range Rover! Thank you Marci!
From the first moment I walked into the show room the folks at Land Rover Flatirons took great care of me. Colin found exactly the car I wanted and helped me understand everything there was to know about the Velar. There was never any pressure and Colin was very patient with me as I tried to decide if the Velar was the car for me. Colin was very professional and great to work with. If you're in the market for a Land Rover, Flatirons is where you need to go and Colin is who you need to work with.
Land Rover Flatirons guided us through the purchase of our Range Rover Sport Supercharged vehicle from the moment we walked through the door until finalization of delivery and encore service. Mark Manniko, our sales representative was attentive to our needs and a delightful person to work with. He was very knowledgeable and answered all our questions with competence and integrity. Nicest guy ever!! Nam Phan walked us through the Encore phase and made me so comfortable using all the incredible software this vehicle has to offer. He was so patient and kind. Put all my fears of using this software to rest so that my driving experience will be greatly improved. Wonderful.
I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth.
I don’t usually do reviews, but this team did such a great job you shoud know it.
Thanks again and look forward to doing business for years to come!
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I enjoyed working with the sales guy at the dealership. How often can you say that? He was non pushy and worked with me to get the right car. My only negative was that there was some confusion at first about which cars were actually available for sale with their inventory software and what was physically in stock. It didn't matter in the end as I got a car pretty close to what I wanted and the price was OK.
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