Nick was absolutely the best to work with. I enjoyed my transaction very much and he did everything he promised. Process was easy, no games. The dealership is beautiful and the follow up has been wonderful. I will refer everyone to them.
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
Marci was amazing to work with. She was very knowledgeable and professional and treated us with great care. We told her it was our first Range Rover and she took her time explaining all the details and benefits of owning such a great vehicle. We are very happy with our New Range Rover! Thank you Marci!
Throughout the discovery and then purchase process, John Busse was informative, knowledgeable, and willing to patiently work with me to identify the best vehicle and purchase options for me. Once I picked up the vehicle, he spent additional time helping me get familiar with all its features and gave me the assurance that I could call whenever I had additional questions. This was a great experience...easy, no hassle.... and I love my new vehicle!
New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I scheduled my service on line to replace a rear passenger seat latch. I showed up at my schedule time - 7:30 am and was greeted promptly, taken directly to my service advisor - Michael DeLillo.
After being asked if I need a loaner, 5 minutes later I was in my loaner vehicle.
I was notified by Michael that afternoon that a part needed to ordered but that my vehicle would be ready the following day.
As promised, I received the call that my vehicle was ready, I arrived at 5:00, dropped off the loaner and 15 minutes later I was on the road with my repair completed. Fast, courteous, efficient service as usual.
Drove around 45 miles to pick up our new SUV. They had the best deals and even had the car PA inspected and full tank of gas. I’ve had Mercs and Beemers and never had this type of service. Very pleased and will definitely deal with again if picking up another Land Rover.
I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth.
I don’t usually do reviews, but this team did such a great job you shoud know it.
Thanks again and look forward to doing business for years to come!
purchased a 2018 Range Rover Velar. I test drove 5 different models over 3 hours. Sales person was extremely patient and helpful. I did not feel pressured at all. The car was spotless when I took delivery the next day. Awesome experience!
Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
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