I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
Beautiful car, software unreliable
by NotaRangeRoverfan from SEATTLE, WA
October 30, 2018
This car is beautiful and fun to drive. It has a really nice feel. It’s pick-up is a little sluggish, also from a stop. The reliability of the software info center is horrible. The electronic start has failed, and the screen has frozen about 9 times...with about that many trips to the service center. This was just in the first year of owning it with about 4000 miles on it!
Gavin Kassiri approached my husband and I immediately and promised to take good care of our needs. He delivered 100%! Tyler in financing was great also. This team is dedicated to making the deal close smoothly and in a timely manner. Great job guys!
Had the pleasure of dealing with Brandon Trusso at the Volvo branch of this dealership. He was very professional and provided good customer service. Definitely would recommend him.
Beautiful car, but computer is shockingly bad
by Dale1 from Sydney, australia
December 7, 2018
I cannot fault the 2018 sports for its performance, comfort and styling. This is a beautiful car to drive however the computer is shickingly bad!. Already have taken the car back three times for computer related problems
and updates. 170,000 Australian dollars and not impressed!
1) Navigation is useless and gets confused when entering tunnels.
2)typing on display screen is slow and not responsive.
3)cruise control doesn’t hold speed when you are going down hill.
4)boot kick is hit and miss.
5)Reversing proximity alarm goes crazy when reversing and doesn’t give a true distance indication. Very off putting!
Hurry up Range Rover and sort out these computer issues before it’s puts me off driving. This shouldn’t be happening in 2018 and what a blunder!! If there was a computer rating you would have scored 1
5 Stars to this dealer, Senior Service Advisor, Scott Feinglass and Master Technician, Neal Williams! I took my new (to me) 911 Porsche Turbo S to this dealer for difficult and detailed repairs to the leather dash and a defective transmission mount, both of which were covered by the factory warranty. The work by Neal was perfect and flawless which was necessary because I plan to enter the car in Porsche coucours competitions and other events. Scott did a wonderful job in making sure that the repairs were covered by Porsche as they should have been. He also did a great service in finding me me a rental car while the work was being completed. In addition to the excellent workmanship, these guys got my auto back at the exact time they promised which is unheard of in this day and time. In addition to the above, Scott and Neal are wonderful guys to work with! Again, 5 Stars Plus. Bud in Greenville
From the time we entered the dealership to the completion of the deal our sales rep Dan Burris was 1st class all the way. No haggle, no upscale, just straight ahead professionalism. Very knowledgeable about the product and even introduced us to our new service manager prior to departure. Overall experience was a 10 and look forward to our future experiences at this great dealership I???d recommend Dan and this dealership to anyone in the market for this high end car experience
Heap of S..T
by Kerry from Melbourne
January 11, 2019
2018 RRS has been back 7 times since i got it in June, 5 of those times from December.
1 Softwear update and service error
2 Brake camera replacement
3 Adblue error with engine light
4 to 7 engine light
Erika was wonderful to deal with
Very straightforward and honest
Less than 3000 miles and it's in the shop 2nd time
by EmmaHe50 from Hilton Head, SC
October 2, 2018
Not happy at all having spent over 85K for my 2018 Land Rover Sport. It's in the shop for the second time, all for issues with the computer system. Randomly, the defrosters have stopped working, or only work on one half of the windshield, the back up camera stopped working intermittently, the stereo volume control randomly won't work, nav system as well. The gas pedal also has a lag that has caused me more than once to pull out, hit the gas, and then just sit there. It's going to cause me to get into a major accident. If I end up in the shop again, I'm turning in my keys and invoking the lemon law.
I had the pleasure of working with Michael King at Marino PM for a recent trade in and purchase. I live in NJ and Marino is in Florida which made me a bit nervous until Michael told me what a large internet business they have and that they ship cars all over the country.
I sent them pictures of my old car and they valued the trade correctly from the get go. That has never happened to me before without going back and forth with the manager and having all the games played that we have all come to think is normal business. Well, it is not. Marino did NONE of that. They made it clear to me that they wanted to build a long term relationship with me and not just make a sale. Then backed that up by making this transaction as stress free and easy as possible.
Michael not only paid for the shipping for the trade and car I bought in a covered flat bed truck but they organized the whole thing, followed up with the trucking company and kept me informed the whole way.
Michael and Marino earned a long term customer and I cant wait to tell my friends about my new friends in Florida when they need a high end car
I have been a customer of Park Place for a long time and have purchased various car brands from them. I recently had the pleasure of meeting Matt Woolsey, General Manager of Park Place Jaguar & Land Rover DFW. Matt is very accommodating and a true professional with fantastic interpersonal skills, he is a cut above others. I highly recommend Park Place!
by Bill Ms from Laurel Ms
December 9, 2018
Excellent vehicle , I’ve been wanting a Range Rover Sport for some time. It’s certainly been worth the wait. My sport utility is the ultimate choice for my needs.
I stopped in just to ask about what interest rate I could get on a Land Rover and was fortunate enough to get hooked up with Steve Vankos. I left there with a new Land Rover and the experience in purchasing it was great from start to finish! Steve Vankos is a "can do" kind of guy! I got a great deal on a great Land Rover! No bull, no wasted time. Thanks STEVE VANKOS!
At this price this is unacceptable
by Akin Eja from Paramus NJ
December 1, 2018
The primary reason to get a car is to get from point a to B safely. When a car at 6 months has a check engine light and speed limiter come on restricting you to 19 miles / hr on the highway. It’s just unacceptable. This is 2018 car software should sync easily with your phone. The software infotainment software should not fail and you have no clue why everything shut off. The back up camera fails repeatedly. Land Rover what the heck are your engineers doing.
Justin our sales Rep was great and was extremely helpful. In the end we received a fantastic deal! I am extremely satisfied and will continue to be a repeat customer!
Acceleration and power loss
by Tin Man from Boston, Ma
November 21, 2018
Beautiful car but has serious power and acceleration issues. The vehicle will shut down without reason and put you in harms way. If you step on the gas, nothing happens. Complete loss of power while driving. I have brought it in for service 4 times and was told its a common problem and Engineering is working on it. 2018 Sport Supercharge!
After dealing with high pressure salesmen for a week I walked into the Park Place dealership and experienced low pressure from Damian Perez. He was wonderful and showed me how to work the special features and guided me through purchase. Then he drove from Grapevine to bring me car so I wouldn???t have to drive in rain! Couldn???t ask for better service! Will recommend to everyone! Thank you Damian and Park Place Jaguar Land Rocer??
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
Shift stick issues
by Pierrerich from Miami, Fl.
December 26, 2018
I own a 2014 Range Rover Sport, great car to drive but beware of the troubles with the shift stick when your warranty expire. You will like me have the surprise one day that the shift is stuck on parking, this is a recurring problem with this model but they never thought of a recall and this will cost you $2000 to repair.
I have not purchased a vehicle in 18 years and dreaded going to a dealership. My fears were soon set aside as I spoke with Bud Thomas, Sales Specialist at Bill Luke Tempe. Mr. Thomas's sales style is what I had hoped for in a salesperson...no pressure, truthful, and down to earth. He spent as much time as I needed to make my decision on the vehicle I was interested in. At no time did he display a desire to go do something else. Since I live 130 miles from the dealership, Mr Thomas delivered my vehicle to me. I have never had a transaction go as smooth as what I experienced with Bill Luke Tempe. If you are in the market for a new or used car, definitely seek out Bud Thomas. You wont be sorry!!!!
I enjoyed working with the sales guy at the dealership. How often can you say that? He was non pushy and worked with me to get the right car. My only negative was that there was some confusion at first about which cars were actually available for sale with their inventory software and what was physically in stock. It didn't matter in the end as I got a car pretty close to what I wanted and the price was OK.
Nice Car But Unreliable
by Frank from Tulare
December 21, 2018
Car looks like a tiger on the outside but a kitty on the inside. Buyer beware. If you dont mind spending thousands of dollars on repairs this car is for you. Had issues from leaking coolant to oil leaks. That was on a brand new car under 20k. miles. It seems like it was always going into the shop for one thing or another. Even had issues with the glove compartment as well as the door latches. They kept on fixing a d still had issues. Car looks nice but no peace of mind thinking of where it will leave you stranded. Not worth it.
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