Very clean facility and friendly associates and lots of nice cars to choose from. However, the car I had made an appointment to View they had already sold the day before and didn’t notify me about and a couple other similar cars they mentioned they had just gotten in they didn’t have information on to give me so that was a little unprofessional.
Heap of S..T
by Kerry from Melbourne
January 11, 2019
2018 RRS has been back 7 times since i got it in June, 5 of those times from December.
1 Softwear update and service error
2 Brake camera replacement
3 Adblue error with engine light
4 to 7 engine light
I recently purchased my 5th Jaguar from this location. The customer service has greatly increased since it become Stevens Creek Jaguar. David the sales person was very attentive and get me updated and informed, he did a wonderful job. The financial person, Sal was also very customer service oriented and detail oriented. Jesus was excellent and went over all the applications in the car and was very meticulous. I noticed that all the staff great the customers and asked if they needed help. I also ran over something on the freeway and had to go into the dealership for a repair and Eric in the service department handled this right away, took my car and instantly had it fixed with such a positive attitude and efficiency and didn't charge me. Kristin
Shift stick issues
by Pierrerich from Miami, Fl.
December 26, 2018
I own a 2014 Range Rover Sport, great car to drive but beware of the troubles with the shift stick when your warranty expire. You will like me have the surprise one day that the shift is stuck on parking, this is a recurring problem with this model but they never thought of a recall and this will cost you $2000 to repair.
The customer service is excellent. I bought my car from David in sales, Jesus showed my how to use all the devices in the car and Eric just fixed a panel under my car because I ran over something in the road. All were very accommodating, friendly and very helpful and making for am outstanding experience especially with getting my car fixed right away. Thank you!
Nice Car But Unreliable
by Frank from Tulare
December 21, 2018
Car looks like a tiger on the outside but a kitty on the inside. Buyer beware. If you dont mind spending thousands of dollars on repairs this car is for you. Had issues from leaking coolant to oil leaks. That was on a brand new car under 20k. miles. It seems like it was always going into the shop for one thing or another. Even had issues with the glove compartment as well as the door latches. They kept on fixing a d still had issues. Car looks nice but no peace of mind thinking of where it will leave you stranded. Not worth it.
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