Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
Heap of S..T
by Kerry from Melbourne
January 11, 2019
2018 RRS has been back 7 times since i got it in June, 5 of those times from December.
1 Softwear update and service error
2 Brake camera replacement
3 Adblue error with engine light
4 to 7 engine light
I enjoyed working with the sales guy at the dealership. How often can you say that? He was non pushy and worked with me to get the right car. My only negative was that there was some confusion at first about which cars were actually available for sale with their inventory software and what was physically in stock. It didn't matter in the end as I got a car pretty close to what I wanted and the price was OK.
Shift stick issues
by Pierrerich from Miami, Fl.
December 26, 2018
I own a 2014 Range Rover Sport, great car to drive but beware of the troubles with the shift stick when your warranty expire. You will like me have the surprise one day that the shift is stuck on parking, this is a recurring problem with this model but they never thought of a recall and this will cost you $2000 to repair.
I have been a customer of Park Place for a long time and have purchased various car brands from them. I recently had the pleasure of meeting Matt Woolsey, General Manager of Park Place Jaguar & Land Rover DFW. Matt is very accommodating and a true professional with fantastic interpersonal skills, he is a cut above others. I highly recommend Park Place!
At this price this is unacceptable
by Akin Eja from Paramus NJ
December 1, 2018
The primary reason to get a car is to get from point a to B safely. When a car at 6 months has a check engine light and speed limiter come on restricting you to 19 miles / hr on the highway. It’s just unacceptable. This is 2018 car software should sync easily with your phone. The software infotainment software should not fail and you have no clue why everything shut off. The back up camera fails repeatedly. Land Rover what the heck are your engineers doing.
I stopped in just to ask about what interest rate I could get on a Land Rover and was fortunate enough to get hooked up with Steve Vankos. I left there with a new Land Rover and the experience in purchasing it was great from start to finish! Steve Vankos is a "can do" kind of guy! I got a great deal on a great Land Rover! No bull, no wasted time. Thanks STEVE VANKOS!
Acceleration and power loss
by Tin Man from Boston, Ma
November 21, 2018
Beautiful car but has serious power and acceleration issues. The vehicle will shut down without reason and put you in harms way. If you step on the gas, nothing happens. Complete loss of power while driving. I have brought it in for service 4 times and was told its a common problem and Engineering is working on it. 2018 Sport Supercharge!
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Came in for a complimentary tech inspection required for my day on the track. Jon was very helpful and answered all my questions. I was very pleased to see the technicians carefully go over the car so I was confident it was safe and ready for the track.
From the time we entered the dealership to the completion of the deal our sales rep Dan Burris was 1st class all the way. No haggle, no upscale, just straight ahead professionalism. Very knowledgeable about the product and even introduced us to our new service manager prior to departure. Overall experience was a 10 and look forward to our future experiences at this great dealership I???d recommend Dan and this dealership to anyone in the market for this high end car experience
Beautiful car, software unreliable
by NotaRangeRoverfan from SEATTLE, WA
October 30, 2018
This car is beautiful and fun to drive. It has a really nice feel. It’s pick-up is a little sluggish, also from a stop. The reliability of the software info center is horrible. The electronic start has failed, and the screen has frozen about 9 times...with about that many trips to the service center. This was just in the first year of owning it with about 4000 miles on it!
Had the pleasure of dealing with Brandon Trusso at the Volvo branch of this dealership. He was very professional and provided good customer service. Definitely would recommend him.
Nice Car But Unreliable
by Frank from Tulare
December 21, 2018
Car looks like a tiger on the outside but a kitty on the inside. Buyer beware. If you dont mind spending thousands of dollars on repairs this car is for you. Had issues from leaking coolant to oil leaks. That was on a brand new car under 20k. miles. It seems like it was always going into the shop for one thing or another. Even had issues with the glove compartment as well as the door latches. They kept on fixing a d still had issues. Car looks nice but no peace of mind thinking of where it will leave you stranded. Not worth it.
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
Less than 3000 miles and it's in the shop 2nd time
by EmmaHe50 from Hilton Head, SC
October 2, 2018
Not happy at all having spent over 85K for my 2018 Land Rover Sport. It's in the shop for the second time, all for issues with the computer system. Randomly, the defrosters have stopped working, or only work on one half of the windshield, the back up camera stopped working intermittently, the stereo volume control randomly won't work, nav system as well. The gas pedal also has a lag that has caused me more than once to pull out, hit the gas, and then just sit there. It's going to cause me to get into a major accident. If I end up in the shop again, I'm turning in my keys and invoking the lemon law.
Gavin Kassiri approached my husband and I immediately and promised to take good care of our needs. He delivered 100%! Tyler in financing was great also. This team is dedicated to making the deal close smoothly and in a timely manner. Great job guys!
Dustin was great! While we had already secured financing, he was able to find a lender that provided a better rate. The settlement process was quick and easy.
Beautiful car, but computer is shockingly bad
by Dale1 from Sydney, australia
December 7, 2018
I cannot fault the 2018 sports for its performance, comfort and styling. This is a beautiful car to drive however the computer is shickingly bad!. Already have taken the car back three times for computer related problems
and updates. 170,000 Australian dollars and not impressed!
1) Navigation is useless and gets confused when entering tunnels.
2)typing on display screen is slow and not responsive.
3)cruise control doesn’t hold speed when you are going down hill.
4)boot kick is hit and miss.
5)Reversing proximity alarm goes crazy when reversing and doesn’t give a true distance indication. Very off putting!
Hurry up Range Rover and sort out these computer issues before it’s puts me off driving. This shouldn’t be happening in 2018 and what a blunder!! If there was a computer rating you would have scored 1
I contacted them to check a used car.
Their response was fast and honestly informed all thing.
in 4 mo twice software problem
by alex from livingston nj
December 16, 2018
no radio, no phone, sound not working, stop without any sisign , and come back after 4-12 hr.
when i sad twice i mean twice i was in dillearship
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