The service is great. Molissa is awesome! She is pleasant, always has a smile, and exceptionally helpful. They are accommodating and the wait time was minimal. I would recommend them to anyone. Molissa made me a customer for life with her helpful hints and advice.
Saw the car online. Looked like a good deal. Read some not so great reviews about this dealership but liked the price point for the vehicle year and low mileage so gave them a shot. Tremendously pleased with the car, the experience, and the staff. Josh sold us the car and Ryan, the manager, filled in when Josh was closing another sale. Very informative and considerate gentlemen. I was pre-approved which made the process smoother. Also received great value for my low mileage trade in. Plan to return for my next purchase.
I went to Burns Honda in search of a new car. Brian Hughes helped me with the whole car buying process. He is very knowledgeable and was very patient with me. Not once did I feel pressured on making a decision. Overall great service. Would highly recommend.
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 29, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
My experience buying my car here was beyond easy and everyone we worked with was extremely kind and helpful. I feel lucky to have found my dream car here, highly recommend anyone looking for a car to look into here, you will not be disappointed! Thank you everyone who made this a very positive experience!
I purchased a Toyota Highlander.
The Sales Dept did an excellent job. Took their time explaining features and warranty info . Very happy with the knowledge of the vehicle and financing.
I also had an excellent experience with the service department on my follow up visit .
Mike Stover was excellent to work with. He explained all maintenance issues prior to completion. Our situation was a long term fix. Mike set us up with a rental car and kept us updated on the progress of the repair. I highly recommend Mike and Team Toyota service department.
Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
Just wanted to say thank you to a great purchasing experience with Ryan McKinnon. Ryan went out of his way to advise us on the purchase and make sure everything was ready for us. Driving 6 plus hours was hectic, but he really make us feel comfortable about our purchase. Love our car, thank you so much!
I recently leased my second Lexus from Thompson and it was another great experience. Heather took me out to test drive serval cars. She showed me all the features on them and now has me using the voice commands, which I never did before. Marc was able to work with me to get me into the vehicle I wanted at the payment I could afford and even gave me a gift certificate to send in the shop. They are professional and the quality of customer service is appreciated.
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