I owned 4 Lexus cars/SUVs over 20+ years; bought from Lexus of Dublin. Service is good; but part pricing is expensive & gouges customers. Examples: replace engine air filter for $68.40++ (part is about $20); replace left/right front upper control arm part is $500 and total service is $800/EACH (BeckArnly part on RockAuto is $90); Timing Belt service is quoted $1,519 and part kit on RockAuto is $275 including water pump; wiper blades are $12/each, but installed vary from $25 or more; headlight level sensor/arm replace quoted at $1200, bot part on RockAuto for $170 and replaced myself (and I am not a car repair person). Purchase of most any part is extremely expensive; gouges the customer who paid a lot for the Lexus already; and prices are prone to cause "heart attacks".
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
I recently purchased a used Lexus online. Based on the information provided by the dealership as well as my conversation with Daniel Wilson, my salesman, the entire experience was smooth. I felt that all my questions were answered quickly and professionally. I received my car after it was shipped from Ohio to Virginia without any problems!
I would highly recommend using this reputable company to purchase a Lexus.
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
My Husband and I visited Germain Lexus of Dublin to look at a used Lexus RX 350 we had seen online. We have bought many vehicles in the past and always dread the whole ordeal but, this time, we met Sales Professional Armen Barsegov who changed our mind about car buying. We told him what we were looking for and he found us the perfect vehicle. Armen made the entire experience a pleasure from beginning to end. He was very informative on the test drive, the price negotiations, the electronic features and the Lexus warranty. Clint in financing was efficient, informative and a pleasure to work with. Our overall experience was excellent and we look forward to doing business with Germain Lexus of Dublin in the future.
Big and comfortable
by Best choice from Florida
December 28, 2018
It is worth every dollar. Test drove more cars but this was my favorite. I drove a Nissan and it was reliable too. But I do believe I am driving in luxury
Met with Armen Barsegov and he was very professional and courteous and the best salesman we have ever dealt with. We had seen a couple cars online we were interested in. We test drove a few cars and wound up purchasing a newer car than we thought we would. We traded a 2016 Avalon as it just wasn’t the road car we had hoped it would be. We purchased a 2017 Lexus ES 350 and are thrilled with our purchase. The complete buying experience was excellent! Armen and Cliff in the finance dept made the whole process pleasant! We definitely will go back to the Dublin dealership again!
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
The initial gentleman that contacted me was extremely nice and very helpful. He said he was going to put me in contact with BJ Harris. I was told that BJ would contact me shortly. This never happened. When I was getting ready to schedule to go drive the vehicle selected online I discovered that the vehicle has been sold. No one had reached out to me or notified me that the Vehicle had been sold. Very disappointing and I feel this is very bad customer service.
Great car to own
by Jas Singh from Silver Spring MD
November 15, 2018
Love having Lexus, they are always good as usual. Only issue with this car is their wipers. In heavy rain when you try to run them fast the passenger side wiper start making noise and if you kept running it will stop and you will end up using only one wiper. I had to take to the mechanic and they fix it in minutes but still its an issue. Secondly they have compact inner console too much, if you put something in the front cup holder you are unable to access buttons on the dash board. Rest everything is great and awesome in this car.
The reason I remain a loyal customer is due to their outstanding service. department. They delivered excellent service while making me feel comfortable in their waiting room.
True Lexus to the core
by BBock from Salisbury, MD
November 14, 2018
Incredible ride, unquestioned reliability, fit and finish is impeccable. I have no issues with the controversial joystick-based infotainment system, styling is good, not great. will be trading for a ?19. I buy based on the dealers as much as the car, Lexus treats customers the way they expect to be treated!
April 8, 2017 right after receiving my buy back for my
VW PASSAT I WENT to GERMAIN LEXUS of DUBLIN and was greeted by BJ HARRIS ( great guy by the way). Sat down explaining the fact of knowing what I wanted. I'd had my eye on a 2014 ES350 SILVER with grey leather. OMG! He had it. In under 2 hrs. signed sealed, delivered it went home with me.
Thanks BJ so much and all at GERMAIN LEXUS of DUBLIN.
Truly ,RICCI LOUME
Finally back in a Lexus
by speedrissr from WICHITA
October 26, 2018
Purchased a used 2015 Lexus ES 350 thru Carvana. Absolutely love it. Purchased on with almost every available option, except the Collision Avoidance System. Well worth waiting for such a vehicle, a tremendous value compared to the E Class, BMW 5 Series, and other vehicles.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Best car ever
by Deb W from Everett wa
October 26, 2018
I love it and hope it will last as long as my previous lexus smooth ride very comfortable I bought it to be able to go see my grandchild and I wanted to be sure if she rode with me she would be safe.
Shawn McMahan is an awesome person. I came into the dealership twice looking for a car. My first visit was unsuccessful because I did not have the down payment. Shawn was incredibly understanding with my situation and tried very hard to get the lowest down payment possible. Once I found the car, I told him that I would be back in a few weeks with the down payment. He touched base with me once, but wasn't pushy and seemed genuinely concerned about my situation. On my second stop in, again, it seemed that the odds were against me. He went above and beyond to insure that I left with a car. I would HIGHLY recommend him to any of my family members and friends. Thanks again, Shawn, from the bottom of my heart!
We took ad with us. They honored it and did not pressure us to buy other services - just explained the other services to us. In and out in less than 2 hours. They also gave us a great rate for 60 months. We would recommend.
I'm from Cleveland, OH and drove all the way to Columbus to purchase my RX, even though there are three Lexus dealerships closer to me. They have an amazing inventory and the best prices in the State. Ralph was an excellent salesman, he was honest and a pleasure to work with! I highly recommend Germain Lexus of Easton for your next Lexus purchase!
Rian is by far the most respected salesman I have met.He and Freddy came thru in a clutch.I was highly recommend to them and I would do the same.The truck I bought recently came in on trade so I didnt give them much time to do all necessary repairs because I needed a truck Now!and they did just that while having me bring it back when i have time to replace tires ect...
Oh my goodness, what a fast, fun and smooth experience! Ralph Burgess was just wonderful to work with. My husband and I certainly agreed that, we would buy from again and recommend Germain of Easton to friends and family....Thank you Ralph and Staff at Germain!
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