Sale associate Alex Jackson was very professional to work with, and was very knowledgeable . Amount offered for trade-in was fair, and we quickly agreed upon a price for the new vehicle. Follow up since the sale has been superb.
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
My initial contact was through email. Christina did an excellent job communicating with me. Her responses were timely and professional. My visit to see the car was pleasant, no pushy sales consultant. Christina followed up via email and phone and helped negotiate a price I could afford. I will take possession of the car in a few days and feel confident that the customer service will continue to be top notch.
Lexus has not kept up with the technology
by Lexus gets a B from Springfield, VA
January 4, 2019
I would not buy it again. The new Fords as well as the BMW's and other ares are more focused on innovation and user needs. Even Lexus Navigation maps are very out of date and they refuse to use Google as a source.
The car shopping experience here at Lexus of Richmond is definitely the best I have ever experienced, and I'm not kidding. For most of the dealers I have visited, they just enjoy to play price and psychological games with you and waste your time, and I really hate that because my time is very valuable (everybody's time is valuable)! But thanks to Christina and Robert at Lexus of Richmond, I truly experienced "no game, no gimmick" and got the price I wanted and expected for a Certified Pre-Owned Lexus IS350 F Sport in Nebula Grey. It is certainly worth a while for me to drive all the way from Philadelphia area and I would highly recommend anyone who's considering a Lexus to buy a car at Lexus of Richmond and experience their "no game, no gimmick". And lastly, don't forget about the snack bar at the new car show room, it's awesome!
Big and comfortable
by Best choice from Florida
December 28, 2018
It is worth every dollar. Test drove more cars but this was my favorite. I drove a Nissan and it was reliable too. But I do believe I am driving in luxury
Recently purchased my new Lexus GX 460 from this dealer. Buying process from pulling on the lot with my trade to pulling out of the lot with my new vehicle was amazing! Such friendly and diligent staff, definitely made purchasing my first Lexus a breeze! Thanks guys y'all rock!
Came back to the vehicle I love.
by Chuck H from Urbandale
December 2, 2018
Had leased 5 Lexus ES in the past and decided to try something different. After owning another brand for 1 1/2 years, came back to a 2015 ES cpo. Its the most comfortable car on the planet and best Value for the money in my opinion. Am recently retired and service and maintenance costs have always been low.
VERY FRIENDLY AND HELPFUL. HAVE NOT BOUGHT A CAR YET.
Great car to own
by Jas Singh from Silver Spring MD
November 15, 2018
Love having Lexus, they are always good as usual. Only issue with this car is their wipers. In heavy rain when you try to run them fast the passenger side wiper start making noise and if you kept running it will stop and you will end up using only one wiper. I had to take to the mechanic and they fix it in minutes but still its an issue. Secondly they have compact inner console too much, if you put something in the front cup holder you are unable to access buttons on the dash board. Rest everything is great and awesome in this car.
I wanted to buy vehicle but they would not come up with cash price, my salesmen went home and then 5 hrs. later vehicle was sold.
True Lexus to the core
by BBock from Salisbury, MD
November 14, 2018
Incredible ride, unquestioned reliability, fit and finish is impeccable. I have no issues with the controversial joystick-based infotainment system, styling is good, not great. will be trading for a ?19. I buy based on the dealers as much as the car, Lexus treats customers the way they expect to be treated!
In June 2016 purchased a used car from Lexus of Richmond. The purchase was completed from 1000 miles away and completed via telephone, email and overnite UPS and FedEx. I was completely satisfied with the customer service and overall response that I have received. Rick Bernard handled the process from Lexus, and he was knowledgeable, personable and offered thorough attention to detail. Thank you
Finally back in a Lexus
by speedrissr from WICHITA
October 26, 2018
Purchased a used 2015 Lexus ES 350 thru Carvana. Absolutely love it. Purchased on with almost every available option, except the Collision Avoidance System. Well worth waiting for such a vehicle, a tremendous value compared to the E Class, BMW 5 Series, and other vehicles.
This was the easiest and most pleasant car buying experience I have ever had. The entire Lexus of Richmond team, from sales to service to management, truly wanted me to be completely satisfied with my purchase! My sales rep Bryan was great. He was honest and straightforward without playing the back and forth sales game. I love my new, pre-owned SC430, and I intend to drive the 55 miles from Williamsburg to Richmond anytime I need to have it serviced. I highly recommend Lexus of Richmond!
Best car ever
by Deb W from Everett wa
October 26, 2018
I love it and hope it will last as long as my previous lexus smooth ride very comfortable I bought it to be able to go see my grandchild and I wanted to be sure if she rode with me she would be safe.
Both of my parents have bought Lexus vehicles for years and both of them are on there 4th Lexus vehicles father has 4th LX suv and mom has 4th RX, so I decided to finally buy in the Lexus brand with all the reliability an dependability. Saw a 2015 RX 350 I wanted, test drove it and went through with the buying process and the sales team was great and I am more than pleased with my RX 350
Most comfortable car I’ve ever owned.
by Ms Duck from Kinston, NC
October 23, 2018
Not only does this car look sleek and sexy it is the most comfortable car I’ve ever owned. Have owned it less than 30 days and I absolutely love it.
I had been in the market looking for a new vehicle and I came across a great one at City to City. I worked with Cory to get my loan financing in place. He took me through the whole process and answered all my questions for me. This car was in immaculate condition and we were able to get a loan payment within my budget. What I really liked about this my experience was how professional everyone was and their customer service towards me. It takes a lot to impress but everything about Cory and City to City will impress you too!!
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