Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
Loved everything about my car buying experience with Josh!
by True You Consulting from DealerRater.com
December 4, 2018
Josh Carpenter at Lexus of Wayzata was outstanding from the moment we met him through every follow-up discussion, email, text and in person meeting. If he didn???t have an answer for us, he sought out other resources to find it. The whole team at Lexus was exemplary in meeting and exceeding our car buying needs. Josh has been great following up with us to make sure everything is running smoothly with our new car. This is the way car buying is meant to be; it is an experience and we feel very good about the one are enjoying with Josh and Lexus Of Wayzata!
Andrew provided an exceptional customer experience
by Michael Lauermann from Sartell
June 18, 2018
I have been so happy with Indoor auto I have purchased 6 cars from Andrew over the past 2yrs. Now all my friends & family make their vehicle purchases with Andrew & his exceptional Indoor Auto staff. Indoor Auto has a wide variety of vehicles to choose from & if they don't have it Andrew will get exactly what you are looking for. One word for describing Indoor Auto & the experience you will receive - AWESOME (-:
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Sent an email inquiring about a vehicle and got a response. Responded to dealers email asking about hours of the business to possibly schedule a test drive and received no response. Recommend calling or just stopping by to look at a vehicle.
Shea was really helpful to not just myself, but a friend of mine as well. I came to the dealership wanting to know what I needed to trade my car for a new one and he made me felt like my opinion matters and was very engaging and knowledgeable.
Being in a service related field myself, I felt I made the right decision in the vehicle and where I purchased from because of the service provided by Matt Saunders and Wendy. Had great conversations with both, as they were attentive to what I was looking for.
I worked with Greg Loop at Lexus Wayzata and he made it a very easy and enjoyable experience. I love my new Lexus and would recommend Greg and Lexus of Wayzata!
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