Xellent service , very good sales staff and managers
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
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