Palomino Motors is staffed with knowledgeable, friendly, and honest people. None of the usual sales games. I would recommend them to friends, and we'll be back when we are in the market for another vehicle. The best!
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
I was talking to another dealer about buying a 2018 GTI, but they gave me the run around constantly (oh it doesn't include our add-ons, oh it includes every incentive, etc.). I walked into Hendrick and made it known I wanted a new GTI. After an initial lowball on my trade-in they easily matched it and lowered the price on theirs below the other dealer. They made the buying process simple and easy. Plus they (the dealer) covers the first 10K service which VW no longer does . Another plus. Finance was pushy to sell their stuff, but it wasn't too bad. Overall I'd give them a 4.5/5.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
Everything about Park Place Lexus made the experience enjoyable. From the greeting at the front desk and introduction to a knowledgeable Sale Associate you will find every step in the process very comfortable.
Comfortable car, excellent drive
by Izabella from Forest Hills, NY
October 31, 2018
Very comfortable car. Has good spacious trunk. Beautiful inside and outside. Smooth ride. The sound system, the push to start, keyless entry and the application from lexus enform to remote start the vehicle could not do better!
I???ve been working with Derrick Nicholson on a 2018 IS300. We were finally able to come to an agreement on price with my strict budget and I couldn???t be happier. I???m new to the Lexus brand and he did a fantastic job throughout and went the extra mile making sure everything was perfect; from the window tint, to the delivery. Derrick is an amazing salesman and just a great guy. I???ll be sending him anyone I can find who is interested in a new car. Thanks Derrick!
by Mark 23 from Lv nv
October 10, 2018
Great leg room has a beautiful look and completely beautiful and meets my favorite car and needs would recommend to everyone to get a Lexus
DERRICK Nicholson at Park Place on Grapevine gave my husband and I a most enjoyable car buying experience. He gave us the confidence to know that Park Place will handle any needs of questions we have professionally and efficiently. I love being a Lexus owner and customer! I love my new 2017 ES350! What a beautiful car! Cathy and Ken Kramer
Always a winner
by ES Lover from Huntington, NY
September 28, 2018
This is the 8th ES I've leased and they all live up to expectations. The 2018 is no exception. I would recommend it very highly.
Bobby Heffernan did an awesome job. He knows the customer need. We finished his paper work and financial help as an experienced financial officer. The vehicle was ready the time he promised.
I will always own a Lexus.
by Sharon G from Cape Coral , FL
August 21, 2018
I love owning a Lexus because of their commitment to satisfy the client. They also provide excellent service and always accommodate my needs. Their service dept makes it easy to drop off and not inconvenient the customer.
Great response time from the time I emailed until I stepped in the door of the dealership. It is so nice to deal with the same person from initial contact, to negotiation, all the way through signing the final paperwork. No shipping you off to ???finance.??? As long as my experience of ownership is as good as my purchase experience was I???m not sure I will ever buy anywhere but Park Place.
Love my new car
by Crystal from Winter haven,fl
August 12, 2018
Great car from a wonderful dealership, looking forward to many years with this car. Couldn't be any happier with the car and everyone that we have dealt with at Lexus of Orlando.
This was my first experience purchasing a luxury car and it was awesome. David was very helpful from the moment I walked in and throughout the entire process. Not only was my experience great, but the car as well. The price was right for what I bought. I could not be happier with my experience.
My wife and I recently purchased our first Lexus from Jimmy at Park Place. I researched sales professionals on Dealer Rater and contacted Jimmy based on his many 5 star reviews. Glad we did Jimmy was great through the whole experience. He was very patient with us, never rushed us or pressured us at all. Very knowledgeable of the vehicles and services. To top it off Jimmy also handled the financing for a true one stop shop experience. If your looking for a new Lexus call Jimmy.
Brett Stein handled our purchase of a new Lexus. From start to finish, Brett was professional, knowledgeable and efficient. He answered every question and arranged all of the details in a timely manner. We could not be more pleased with Brett and Park Place Lexus and highly recommend them to prospecgive buyers.
I am totally pleased with my 2019 ES. We knew what we wanted going in and Brett Stein found exactly what we told him. It was the smoothest no hassle deal ever. We look forward to staying in contact for any service and assistance we need. Thank you for an outstanding job in making the purchase enjoyable!!
We???ve been to several dealerships throughout Dallas, from Classic BMW in Plano, to Sewell BMW of Grapevine, to Classic Chevrolet, and Park Place Lexus Plano has been our best overall experience so far.
I just would like to start with saying thank you much to the best sells man park place Lexus has to offer Brett stein. Everything from the beginning to the end was simple from getting my trade in appraised to picking out the perfect car for my family and I. I am very happy with my new 2018 Lexus Rx350l and will keep coming back when it is time to get a new car and hope more people go see Brett for his excellent customer service
Enjoyed my experience at Park Place and working with Eric Lu! From decision to drive out was about 2 hours!! Amazing! Eric is friendly, helpful and not pushy. In my first two weeks as a buyer and I???d come back here again.
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