Felicia was very pleasant and responsive. The dealership found the right used car for me. Joe, the manager, & Bruce and Mike were very friendly and helpful. They made the process comfortable and efficient.
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
Went to Lexus to look at CPO cars. Ernie was very professional, answered my questions and presented options. I had intended to just look, but by the end of our conversation I bought a new Lexus. Very pleased with it.
I’ve been buying new cars for more than 40 years and this is the first time I really enjoyed the process primarily because of Ernie, my sales rep. He was very professional and also kind and very helpful. I would recommend him to anyone.
Very comfortable car. Has good spacious trunk. Beautiful inside and outside. Smooth ride. The sound system, the push to start, keyless entry and the application from lexus enform to remote start the vehicle could not do better!
Rob Jacobs gave my husband and I individual attention. We have bought Toyotas since 1980. This dealership gave us everything we expected from a dealership. Thanks Again Regina Broadbelt
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
I found a vehicle online that I was interested in and I was able to make the entire deal including my trade in sight unseen.
I arrived to finish the deal and no shocks or surprises. They were honest about all the fees and I was honest about the condition of my trade it and that helped seal a great deal for my family and helped sell another vehicle.
I had been per-approved to buy but they actually found a better deal with a financing option they offered. I was surprised because that has never happened before with my bank. And again this was over email and phone calls.
The staff was friendly, the facility much nicer than any of dealers in Indy I had visited and I couldn't have asked for a better experience.
Very pleased with help I received from salesman Tom Wombacher. Facility was very pleasing and I was welcomed each time I visited with very friendly persons at the help desk. Tom was especially helpful in answering all my questions and guiding through the lease process.
I had a wonderful experience at Wilde Land Rover Sarasota. I worked with Ruzhdi who was great! He was very responsive, very transparent and so helpful. The process was quick and easy. I would definitely recommend Ruzhdi and the team at Wild Land Rover Sarasota.
Mrs Mary was excellent to work with. She was able to get me in the vehicle I wanted at the cost & payment most suitable for me. She had everything prepared prior to me getting there. Closing on the deal was very fast. I was there a total time of maybe 30 minutes. I highly recommend her to anyone looking to purchase a new vehicle.
Nice comfortable facility. Friendly staff. Good location. Loaner car if needed. No high pressure sales so the whole experience was very pleasant. If you are looking for a Lexus this is a nice place to shop.
Pretty good service. I would for sure recommend this to anyone looking for a vehicle.
I will always own a Lexus.
by Sharon G from Cape Coral , FL
August 21, 2018
I love owning a Lexus because of their commitment to satisfy the client. They also provide excellent service and always accommodate my needs. Their service dept makes it easy to drop off and not inconvenient the customer.
I loved working with George Galicia. He was so professional and answered all our questions. The whole experience was wonderful. The staff are very friendly and they didn't pressure us one bit. That is my biggest turn off. I will recommend this dealership to all my friends and family. Thank you so much. But most of all I love the SUV that we purchased for Fresno Lexus.
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
Always a winner
by ES Lover from Huntington, NY
September 28, 2018
This is the 8th ES I've leased and they all live up to expectations. The 2018 is no exception. I would recommend it very highly.
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