I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention.
I knew when I went to Charles Barker Lexus I would be purchasing a new Lexus having been the previous owner of three Lexus. I only needed to decide between a SUV and a sedan. After test driving both, I decided on an ES 300h. The salesman and manager were very helpful in consummating the purchase. And the technology specialist could not have been any more helpful, taking extra time to transfer my CD's to a flash drive. That's customer service!
The whole team was fantastic during the complete process of purchasing our 2nd Lexus. They were genuine and a real pleasure to work with. The delivery and prep of the car was first class. I have dealt with 3 Lexus dealerships over the past 8 years, this team is in a class of their own. Keep up the good work.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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