I loved working with George Galicia. He was so professional and answered all our questions. The whole experience was wonderful. The staff are very friendly and they didn't pressure us one bit. That is my biggest turn off. I will recommend this dealership to all my friends and family. Thank you so much. But most of all I love the SUV that we purchased for Fresno Lexus.
I will always own a Lexus.
by Sharon G from Cape Coral , FL
August 21, 2018
I love owning a Lexus because of their commitment to satisfy the client. They also provide excellent service and always accommodate my needs. Their service dept makes it easy to drop off and not inconvenient the customer.
Pretty good service. I would for sure recommend this to anyone looking for a vehicle.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
Our experience at this dealership was excellent . Every one was inviting & made sure we felt welcomed & comfortable Jason Thomas was incredibly knowledgeable, professional, attentive ,polite & helpful.
Great car with a great performance
by JANGEL1 from Johnston RI,
October 29, 2018
This car is very comfortable and quiet. Plenty of leg room and loaded with features. I have only had it 4 weeks, but I truly enjoy the experience it provides
Thanks so much to Gina Neumeyer, Jason Thomas, and the South Coast Lexus Team for an incredible car buying experience I couldn???t be happier with my 2018 GS 350 F Sport, and would recommend the South Coast Lexus Team to anyone buying a new or used car!
Love my new car
by Crystal from Winter haven,fl
August 12, 2018
Great car from a wonderful dealership, looking forward to many years with this car. Couldn't be any happier with the car and everyone that we have dealt with at Lexus of Orlando.
Nice comfortable facility. Friendly staff. Good location. Loaner car if needed. No high pressure sales so the whole experience was very pleasant. If you are looking for a Lexus this is a nice place to shop.
Comfortable car, excellent drive
by Izabella from Forest Hills, NY
October 31, 2018
Very comfortable car. Has good spacious trunk. Beautiful inside and outside. Smooth ride. The sound system, the push to start, keyless entry and the application from lexus enform to remote start the vehicle could not do better!
This is the way the car buying experience should be. Lukas Johnson walked us through the process without the typical "buy now" pressure, arranged financing, and personally handled the delivery of our perfectly detailed new car. If you're looking for a knowledgeable, friendly, professional and enthusiastic Porsche ambassador, Lukas is your man.
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
No hassle experience, everything was on schedule as planned. Sam Aly was very professional and respected our timeframes. Jordon was very patient with me as I pondered warranty options and decisions. Wade was detailed in explaining the technical features available on the GX.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
by Mark 23 from Lv nv
October 10, 2018
Great leg room has a beautiful look and completely beautiful and meets my favorite car and needs would recommend to everyone to get a Lexus
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
I found a vehicle online that I was interested in and I was able to make the entire deal including my trade in sight unseen.
I arrived to finish the deal and no shocks or surprises. They were honest about all the fees and I was honest about the condition of my trade it and that helped seal a great deal for my family and helped sell another vehicle.
I had been per-approved to buy but they actually found a better deal with a financing option they offered. I was surprised because that has never happened before with my bank. And again this was over email and phone calls.
The staff was friendly, the facility much nicer than any of dealers in Indy I had visited and I couldn't have asked for a better experience.
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Would certainly recommend using Johnson Lexus. Looking forward to great service as well
"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 29, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson
I had a professional, knowledgeable, friendly and non pressure sales associate, Ernie Tommasiello. He was a pleasure to work with and always courteous and pleasant.
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