Jon Sanchez exceeded my expectations. I rarely buy cars and when I do it's always a stressful experience. He made me feel comfortable and really expressed his knowledge of the Lexus vehicle line up. The only reason I would return and or refer my friends here is because of him.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Comfortable car, excellent drive
by Izabella from Forest Hills, NY
October 31, 2018
Very comfortable car. Has good spacious trunk. Beautiful inside and outside. Smooth ride. The sound system, the push to start, keyless entry and the application from lexus enform to remote start the vehicle could not do better!
Just wanted to say thank you to a great purchasing experience with Ryan McKinnon. Ryan went out of his way to advise us on the purchase and make sure everything was ready for us. Driving 6 plus hours was hectic, but he really make us feel comfortable about our purchase. Love our car, thank you so much!
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
Pleasant experience at Thompson Lexus Willow Grove
by R and S from Lebanon, Pa
July 28, 2018
We drove an hour and a half to visit this dealership. I called ahead of time and was greeted on the phone by Joe Troutman, a salesman at the dealership. He made sure the car was there and pulled it aside while we drove there. Once there it was a smooth process and we ended up buying a 2013 Ford Explorer in great condition. Joe even met us there on a Thursday which was his day off. Super new and clean Lexus dealership if in need of a Lexus.
Great car with a great performance
by JANGEL1 from Johnston RI,
October 29, 2018
This car is very comfortable and quiet. Plenty of leg room and loaded with features. I have only had it 4 weeks, but I truly enjoy the experience it provides
My used car search on cars.com brought me here.
Everybody at Thompson, from start to finish, was very friendly and helpful.
It didn't matter that I was there to buy a pre-owned Nissan, not a Lexus.
I received nothing but courtesy and respect from all with whom I interacted.
Every time I was there, everybody said "hi" and offered me a drink or snack from the open kitchen in this beautifully designed and appointed dealership.
Great looking car, smooth drive. Very responsive
by Tegusboy from St Louis
October 22, 2018
We are very satisfied with this auto and the dealership. That car is the right size and offered all the comfort and smooth ride we need
Purchased a 2016 Infinity QX60 and very impressed with the quality and overall workmanship of the vehicle. Ross an exceptional sales person and made me feel at ease going through the process of this purchase. During my research of recondition titles it was difficult finding leaning institutes that would provide the necessary financing but Ross was very helpful there. I would recommend an extended warranty for peace of mind. Overall experience GREAT!!! And I plan to go back for the wife.
by Mark 23 from Lv nv
October 10, 2018
Great leg room has a beautiful look and completely beautiful and meets my favorite car and needs would recommend to everyone to get a Lexus
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