"Bob Barrett is a REAL gentleman who is valued at Lexus"
by rover123 from DealerRater.com
November 29, 2018
Bob Barrett is a real asset to Lexus of Wilmington. He is very professional and is a real gentleman who exhibits all of these traits during the buying process. I have purchased four ES 350's from Bob and I value our relationship.
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
I said I would revise my post if they delivered on their promises and Ryan Jones and James White did just that. Could it have happened faster? Maybe, but I didn???t make this easy for them. I got into a 2019 for less than Sheehy wanted 2 months ago for a 2018, when there were $10,000 of incentives! Love my new ES 350, I call it the Boss cause all I have to do is what it tells me to do!
Lexus is the only car I will ever buy.
by Betty’s from Middlesboro KY
December 28, 2018
The only car for dependabity and quality for the money. I would not consider another car after buying my first Lexus almost 20 years ago.
Purchased my 1st Lexus from this dealership. They made it very easy for me. They had no problem working with my budget and i was able to get the car that I really wanted. Armando, the sales consultant was great and easy to work with
rides like a truck! What happened to good shocks?
by disappointed from Texas,
November 8, 2018
Hate the feel of road bumps--rides like a truck--like there are no shocks underneath the body of the car--rides no better than all the autos on the market--feels worse than a truck--in fact trucks some trucks ride softer than the sedans of today--needs a car that rides like the cars of yesterday! needs seats to go up more for short people. need heads up speed restored and side view flashers to show at inside edges of the side view mirrors. Two safety items are needed much more than air conditioned seats & warmed steering wheels. Get with it car makers--put the safety items in instead of the stupid rarely used stuff.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Comfortable car, excellent drive
by Izabella from Forest Hills, NY
October 31, 2018
Very comfortable car. Has good spacious trunk. Beautiful inside and outside. Smooth ride. The sound system, the push to start, keyless entry and the application from lexus enform to remote start the vehicle could not do better!
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
Great car with a great performance
by JANGEL1 from Johnston RI,
October 29, 2018
This car is very comfortable and quiet. Plenty of leg room and loaded with features. I have only had it 4 weeks, but I truly enjoy the experience it provides
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