I went in to get my vehicle serviced, and walked out purchasing a second vehicle. I have bought 4 vehicles from Nissan Younger of Frederick, MD. I will not go any where else, They treat me like family, they are not pushy, I tell them what I want and they make it happen. All departments- service, finance, sales, management etc. are all beyond amazing. Christian did an amazing job on my new purchase, he informs you of information you need, things you didn???t expect you needed to know and most pleasurable person.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
I bought a BMW 650Xi from AJ. He was good an answering questions fast and never pushy. I had the car shipped which made me nervous with out ever seeing the car but the 10 return policy gave me the confidence to try. AJ was great in following up and when one of the tires was damaged and we missed it or in shipping he agreed to replace it. They really went above an beyond to make sure that the car meet expectations. There were a a couple small issues like a knob that didn't turn well that the original warranty covered but if it didn't I am confident they would have taken care of it
I worked with AJ and the Tricars team to buy a used Infinity Q50. Overall great experience. They replied to my inquiry within hours and the next day I was at the dealership and drove away with my new car. AJ made the whole process easy and quick. The cars at Tricars seem to be of great quality. I have had my car for a month now and have had no issues, they even had new tires on the car.
The entire buying process was Easy and smooth. Staff are professional and friendly. There is no awkward haggling or someone trying to sell you things and services you don’t need. Definitely my first choice to buy cars from in the future. Every car on the floor is in excellent condition.
Worked with AJ through the whole car buying experience. He was professional and answered all questions but no pressure to actually buy. He just wanted to make sure the car was right. Excellent dealership to buy a car. Highly recommended.
Answer to the questions in my title is Heck YES!! I worked with Jay Johnson and he was a fantastic sales person. From the beginning Jay made me fell comfortable and at ease that this was going to be an easy process, and he delivered. Jay is very personable and when working with him it’s not all sell sell sell. He asks questions about you, and makes it about you and not what’s best for him. He makes the process about you. If you want a experience you will never forget and a place to send all your friends and family. I recommend Jay Johnson. Even after the process was over he has been very helpful. I found that some of the weather stripping was coming off from inside the door, I called him and he immediately set me up with Pam in service and rectified the situation without a blink of and eye. Thank you both. Again I definitely went to the right dealership, had the right sales person and got the right price, because Jay made the experience PRICELESS!!!
Pretty good overall experience. I bought a nice used car. The salesman was friendly and went with me on a test drive. My first initial contact was online via email. We set up an appointment at my convenience. When I arrived the salesman had the car pulled out and parked up front and ready for me to examine and test drive. The only thing I would complain about it is that it took quite a long time to get to the finance manager's office to complete the sale because they were having slow internet/computer problems, which caused me to wait a considerable amount of time. They were very apologetic and made every effort to try to get me going as soon as they could. I would return to this dealership in the future.
Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and answered all my questions and tried to accommodate all my wishes. I would recommend him very much, and I would love to go and see him whenever I go for my car service.
John was great in making my purchase a bit easier. They promised to bring car to me in VA and get moonroof deflector installed and neither happened. But, they did pay for an Uber to bring me out to them. Ended up missing work :( and stuck in rush-hour traffic but love my car!
My Service Counselor Andy Yankavich always goes beyond the expected and provides outstanding customer service. His consistency is the reason I continue to use Lexus of Rockville to service both my Lexus vehicles.
For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He???s responsive, communicates extremely well, and provides outstanding customer service.
I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I???ve interacted with??? sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy.
Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you.
Because of my service experience with my previous Lexus, I purchased my new Lexus 350 RX from this dealership and I continue to go there for all my service needs. My experience this time was no different - very responsive, timely, professional & dependable. Jim Baker has been my Service Team manager for last 7-8 years and he is someone I have come to trust and rely on. It is a good feeling to deal with a stable team and not with new service team managers each time. Thanks.
We had a great, no pressure, experience with Matt and Mike. The price of the vehicle we purchased was priced competitively from the get go (we did weeks of online research) and they didn’t mind us getting the car inspected by an independent mechanic. One of the best car buying experiences I ever had!
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