Wonderful operation from top to bottom. I visited 7 dealers in 3 days. The staff made the decision easy, very easy. Melissa my sales associate is a total professional who takes pride in her work and the company she represents. A pure pleasure, now I see why Lexus has the highest repeat ownership and this dealer is a perfect example of that excellence.
I keep buying
by Always Lexus from worcester, ma.
October 4, 2018
this car is the 5th one I have owned. they have lived up to their reputation on every one I have owned going back 1993
My Sales Associate Melissa Horan could not have been more accommodating and professional. A total pleasure to work with. She really went above and beyond. What perplexed me was my new car was not vacuumed, scuff marks on the doors and the tires weren't even armoralled (not sure that's a word) . Not what I expected from Lexus. Lincoln delivered my car freshly waxed, interior spotless and tires armoralled. This was a let down.
Love this car
by Heloplt54 from Palm Coast, FL
January 21, 2019
I am a car guy and know quality. Have 42k on my white/parchment leather and love the car. Being a Lexus no problems at all. Serviced at Lexus only, I know more costly but enjoy my free breakfast and kicking tires there. Not a sports car but love the ride and quiet inside.
The service provided was exceptional. The service receptionist, Dena Raymondo was pleasent and professional. I was called when service was complete. The service personnel along with maintance needed was outstanding service. Thank you for an outstanding job!
smoothest and fastest car I have driven.
by sarahlee from Ruskin, FL
January 18, 2019
Smooth V6 engine, comfortable ride and composed handling luxurious and well-built interior and generous rear legroom. At highway speeds, the cabin remains remarkably silent, mostly devoid of wind, road or engine noise. Bumps and ruts in the road are also nicely absorbed.
I wanted a new car and I was impressed with the model and Frank was a good sales consultant. The location and the test drive were to my liking.
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
Melissa was very helpful with a technical issue with my car.She was very patient and helped me understand the workings of my bluetooth. Thanks for your help!
Couple of disappointments
by Guido from DUNMORE, PA
January 1, 2019
This is my 5th Lexus ES (2018 ES 350). Excellent car. Never had a problem with any of them. However I do have some gripes. They are management related, not a fault of the car. For the 1st year, I was able to use the remote cellphone app which enabled me to check my car's location, start the car remotely, etc. After the 1st year the remote app stopped working & I was told I could pay a monthly fee to reactivate it. This rubs me the wrong way. That app should be included for as long as the 1st owner has the car. The other gripe I have is the remote start would work from the key fob by pressing a specific key sequence. That also stopped working after the 1st year. Even when it did work, the car would shut off as soon as you opened a door. That doesn't make sense. The problem this causes is that I have a one-car garage. I keep the Lexus in the garage so it is not a huge issue. However my wife has a Lincoln SUV which we keep parked outside. We live in PA where winters can be cold. My wife uses the remote starter all the time. She will be trading her car in next year & I suggested she get a Lexus SUV. She said absolutely not because she can't live without the remote starter Especially one that turns off when you open a door. Most definitely a LOST SALE.
Excellent experience in the service department. Scheduled regular maintenance for my Lexus GX 460. Love that they wash and towel dry my car each and every time! Professional service from Ryan Dolan and staff. Informed me that the service was free of charge for 5,000 and 10,000 miles. Awesome! Accommodations were great as usual. Wait time as expected, was less than an hour. Thanks again!
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
Ryan and the Service Department were excellent!!!!!!!!! I will always return for service. The service lounge was very comfortable and refreshments were a great addition.
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
From day one these guys at premiere handled my buying experience with professionalism they have a no pressure approach to sales and got me approved regardless of the fact that I have the worst credit on the planet my payments are affordable and my truck looks good they handle everything for you and are eager to resolve any issue you might have with a car you purchase. We gonna do it again with premier.
Most reliable car I've owned
by LexusLover from Carlsbad, CA
January 11, 2019
This car has has a great , very smooth ride, all the bells and whistles, and has been the most reliable car I've ever owned.
I recently had to trade in my 2007 Nissan Altima 2007 2.5 SL Light green fully loaded vehicle and the friendly sales staff of W.S. Craig auto sales made me feel like family and allowed me to trade my car for a newer 2009 Dodge Jurney fully loaded and with reasonable payments. No gimmicks, no fuss just really good service and good people.
Nice clean car
by Dsam4 from Laveen, Arizona
January 3, 2019
This car meet all my needs and in good condition. Drives very smooth. Love the seat warmers for cold days. Clean interior and big trunk to store things in.
Comfortable ride; good acceleration; noise level low. Great sound system. Roomy for rear passengers also. Plenty of trunk space. Seat position memory is great so my wife and I can both drive. Seat heat and cool is wonderful!
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