Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
LaVance did a great job going through all of the controls and features during the test drive. He took the time to answer any questions along the way and make sure that I really felt comfortable and/or understood how to work everything. The team made it know that they were available if I needed anything, but were not pushy. The entire process made me feel comfortable and appreciated.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
The vehicles all look brand new on the outside and interior. The prices are great. My only suggestion is to have the car checked independently before buying it. I have purchased 2 cars from here. The first on had a the side mirror signal go bad a week or so after purchase. No way they could have known that beforehand. The 2nd car, my wife got stranded because the battery was bad and the mechanic said it didn't look like the correct one for the vehicle. I also had to replace all the tires after a month and the front brakes are only "a couple months from needing replaced" too. All told, the tires, brakes and battery cost me about $1200, but I probably saved more than that because it was sold much cheaper than anywhere else, so it's a give and take here.
I want to thank everyone at EVO. Motors for a excellent experience. They went above and beyond to make sure I understood everything about the purchase of the car I bought. I especially want to thank Daria and Zac. They are excellent employees that make sure the customer is satisfied with their purchase. I would give them both a raise and bonus!
I have never bought a car were the salesman did not try to pressure me. Fred was wonderful, at no time did he pressure me. He let me look and test as many car as I wanted to. I made my decision on my own. I would recommend this dealership to anyone . Not only are the cars beautiful and priced amazingly, but the service is outstanding. Tina
My Saturn Sky was starting to give up the ghost. I wanted another sporty car, but I needed one with power seats to get in and out of more easily and a couple of other features (manual transmission for one-love shifting through those gears). A search online lead me to Genuine Motorcars. They had just the car for me. However, never having bought a car online (and out-of-state) before, I was hesitant. I had attempted an on-line purchase previously, but it went badly. But I'm glad it did, because I got the car I should have had all along instead of the car I thought I wanted. After talking to Nick, Chris, and Tom on the phone, my worries disappeared. I was able to quickly arrange a car loan and took the train down to Tampa to drive the car back back home. Tom picked me up at the station for my salesmen Nick and Chris. They are all extremely cordial, and most of all professional. Tom sat in the car for the better part of an hour going over all the controls with me. Chris took me out on the test drive. I also talked to Tom, the owner for a half hour. The entire process from initial e-mails and phone conversations to final purchase was to everything I could have asked for. Thanks so much for the pleasant transaction! Had a ball driving the car back home. Kudos to the entire staff of Genuine Motorcars.
always treated like a VIP when I bring my car in for service. They always provide a loaner car when needed. Thank you to the service department!
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