I have had nothing but a great experience each time I visit Mungenast Lexus. Everyone is wonderful and willing to help. I recently was able to work with Nate Hopson-in sales-what a great experience. He went out of his way to help us with the purchase of a car. He was so kind-in fact we went to a different dealerships and did not experience the time and patience of other sales personnel. I would definitely deal with Nate again. I just want to thank him for his time and great follow up with us. He is knowledgeable and was able to answer all our questions. He even followed up with us at home to ensure every option was covered. Thank you so much Nate.
We bought a new Lexus car online. Our sales consultant, Mr. Matt Gandy, was able quickly find the right car for us and personally delivered it to our home (~150 miles from the dealership). He helped us to complete the paperwork, introduced us to the car features, and offered further help if needed. It was really a VIP treatment. We strongly recommend this dealership for your next Lexus car purchase.
I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
The Nissan team was outstanding. They answered every question I had. They worked with me though out the whole processes. As a first time new car buyer it was scary but they made you feel comfortable!! David (sales) and the GM and Adam of the finance dept. All did a fantastic job thank you guys so much.
Usually, I do not enjoy the customer service I experience with this dealership. However, during my last experience, the service was amazing. I hit a deer and the shop got me in as soon as possible. The drop off was amazing. When picking my vehicle up, they were so nice. I called and told them the time I was able to pick up the car, and they moved my pick up time by 4 hours! I was so happy! Then when I picked up my car, they were all ready with the keys, and it took only 5 mins! When I went to my car, it was so beautiful! They had washed the car, and the work was amazing! It almost looked brand new! They also cleaned the inside for me! I was so happy with this experience and I hope my experiences in the future are just as good!
James Callender met us and guided us through the process of selecting a Forester. Then, he kept us posted as the car we specially ordered was prepared and shipped to Ganley. When the day of delivery came, James and Jim in finance efficiently processed our purchase, and I was off...very excited to have my comfy Subaru! I love the feel and the visibility it allows while driving. A big hit, al in all.
Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous.
2018 IS300 Chris Ortega is Phenomenal. Words cannot express his knowledge of LEXUS in every aspect. I cannot have asked for a better experience. I highly recommend LEXUS but most of all the patience, intelligence, and kindness CHRIS exhumes. I Definitely will be referring LEXUS and Chris Ortega! Thank you for making my Dreams come true! Monica Duran
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
My husband and I are very happy to continue our relationship with Wilke Lexus . Blaine Foreman has always offered us the most personalized service . He has been extremely courteous and helpful in our selection of a new RX. We look forward to continuing this great relationship with Wilkie Lexud.
by Charlie and Pat, Barnegat NJ from DealerRater.com
November 29, 2018
We have been dealing with Bernard Tremblay, and this dealership for about 10 years. We would not consider going elsewhere. Bernard is knowledgeable and considerate and the dealership has a great service department, which has always been customer friendly
Samantha Terry was very accommodating and easy to work with. We were able to come to a fair deal on our 2010 Prius. I will not hesitate to visit Lexus of Chandler in the future. This was my second time purchasing from a Penske dealership, and both were pleasant experiences.
Nice comfortable facility. Friendly staff. Good location. Loaner car if needed. No high pressure sales so the whole experience was very pleasant. If you are looking for a Lexus this is a nice place to shop.
My husband and I had the best shopping and buying experience at Arrowhead Lexus!!!Our sales man was very professional and answered all of our questions. He has even done a follow up call to make sure we understand all the options in the car and offer assistance if we don't!! Finance was great they sealed the deal and we were in and out!!!!
When I walked in service at acura, I saw a guy helping an elderly woman with her vehicle, it was one of the old vehicles. She was so happy leaving the place and I told myself, I should go talk to that guy and get some good service. Not knowing who he was or his job title. I talked to him and explained my situation. Im a busy mom with 4 kids, I went there looking a mess! To be honest, people judge you on how you look at other dealerships. He was still helpful. I am so happy with the the excellent customer service I received from Julio (Service Manager) I had problems with my SUV and he went out of his way to try and help as much as possible. He was honest and straightforward with every questions I asked him. I strongly recommend people to buy their vehicles here. They work with you and they have the best customer service!!
I worked with Joel and Matt as the manager. They were very professional and got me in and out of there as quickly as possible, which is important to me. The showroom is very nice and Joel was great at followup and getting my deal done. WOuld definitely return. And by the way, I LOVE MY JAG!
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
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