FROM KIA TO 2007 Toyota FJ Cruiser-GO CART 2 TANK!
by CHRIS/ "WOLFSOUL" from WICHITA, KANSAS
March 5, 2018
WHAT MORE CAN I SAY THAT OTHERS HAVE NOT ALREADY SAID. GREAT PLACE & WILL DO MORE BUSINESS IN THE FUTURE. PICKING UP MY VEHICLE TODAY! ONLY THING I WILL HAVE TO DO IS GET USED TO DRIVING A LARGE VEHICLE COMPARED TO A LITTLE KIA SPECTRA LOL!
Brent did a great job helping us to get the truck we have been searching for at a good price. Christian was honest & upfront about what they could do on the repairs. We left with the vehicle we wanted & a decent deal. This is the first time I have bought a used vehicle & felt like it was an honest & open transaction. thank you for that experience!
Went out to look at a vehicle. It was already sold. Kyle asked me what I needed and was looking for. Showed me several possiblities that didn't quite fit. The next day he texted/called and said. I have the car your looking for and he was spot on. Thanks for the extra effort and attention to the staff.
My recent visit to Walser Lexus was an amazing experience - when one brings in a car with damage it is not a happy time. I left with a perfectly repaired car - that was a happy time - made possible but Tangela - my go to girl - and a very nice gentleman named John. Congratulation Lexus for having such fine people represent you. My car was also shining like new.
I bought a used Lexus and had a great deal of trouble getting the HomeLink garage door opener buttons to pair with my garage door. The manual is missing instructions. I called Walser Lexus and got John Kennedy. He gave me the step-by-step, and I was in business. Please also note that I didn't buy the car from Walser, AND he told me that if I could get it to work, they would send out someone to help me free of charge.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
My sales person was Mike A. I called looking for a specific vehicle which turns out had some issues but he was able to find me a better vehicle at a great price. I had to travel there and due to that I didn't get there til after they were closed, but upon my arrival they already had the cars I was interested in pulled up and ready for me to test drive. Showed up at 8 and left at 10 in my new vehicle! They did a great job and were more than willing to work w me on my own terms!
I am proud to say that i can update a prior review of an oil leak on a remanufactured engine that the service department installed. After a conversation with General Manager and his review of my oil leak it has been repaired. I wish that i had not had to go as high up the ladder as i did, but the outcome was good.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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