Best service experience I've ever had. Superb, professional and personal service, with top-notch free espresso bar (and dogs) to boot! Worth buying a Subie just for this. Also, Susan, my "case worker," was especially terrific. Both friendly and professional and interested in my personal experience with the car and quality of service and operation.
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I have been watching vehicles on JD Motors website for over a year, even when I lived in North Carolina. They always present their vehicles very well on the computer so when my family learned that our new PCS was going to be San Antonio, I started to keep a closer eye on their website. I found a BMW with almost all of the specs that I was looking for so I went to see it. This vehicle sparkeled but being a used car, it had some issues. They were all for allowing me to use an outside mechanic to do a pre-purchase inspection. They also fixed all the issues that were found! Chris, Hass, Joe (The owner), and Jose( their main mechanic) are now considered part if the family! My wife and I will be back in a few years to pick up one of their awesome decked out 4 door Jeep Wrangler Unlimited's as well! 5 stars!!!!!
I researched my car online, knew what I wanted and put in my request. Audi North Austin contacted me and we negotiated the deal and wrote it up over our smart phones. When I went in to pick up the vehicle it couldn???t have went smoother. In and driving out in my new Q5 in less than 45 minutes. Roy Tauriello made my auto buying experience enjoyable because he listened and wanted me to be happy and satisfied
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