Best New Car Lease Experience with Internet Sales
December 4, 2018
I have purchased or leased numerous vehicles over the years. Without a doubt, the leasing experience with Ider in the Internet Sales Department of Keyes Lexus in Van Nuys CA was the easiest, least stressful and most satisfying. During our series of emails, Ider was able to provide us with exactly the vehicle we wanted at a price that was very attractive and reasonable, especially compared to other dealers. He never applied any pressure to decide sooner than we wished, or to purchase more than we wanted. He was extremely responsive and never changed his quoted lease deal, despite changes in circumstances. When they sold the original car we wanted, he found an identical one from another dealer with every detail we preferred in time for our lease meeting. Before the vehicle delivery process, Ider sent us the lease documents in advance by email for our approval. So, when we arrived at Keyes, the vehicle, lease documents, and DMV materials were all ready, so we wasted no time in the dealership. The vehicle was prepped and in impeccable condition. Ider was diligent, prompt, careful, responsive and professional in explaining every aspect of the Lexus NX300. In short, we could not have asked for a more capable automobile lease or purchase experience with a focus on customer service. Every aspect was performed in an excellent manner. Everyone we dealt with in this first rate company was helpful, responsive, reasonable and customer service oriented to make this entire vehicle process with minimum stress. If you are considering a luxury vehicle purchase or lease in the LA area, it would be a mistake to not visit Keyes Lexus and Ider in particular .