The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.
Lexus are bulletproof, they are the best!
by JoyceC from Melbourne, Fl
December 3, 2018
This is my 6th Lexus, would never own any other car. This one is GS 350 F Sport and has all the options my LS had but a little smaller, no problem since it’s just me. Extremely happy with the 3 1/2 year warranty and 4 maintenance trips free.
we went to shop for a pre-owned minivan. the sales person let us do an extended test drive and answered all of our questions despite the fact that it was late in the day and we showed up 15 minutes before they were closing. nice people, good to work with.
Most reliable car I Have driven
by lexusfun from Fishers IN
December 14, 2018
This car is wonderful , met all my comfort needs , smooth ride, exterior and interior is in perfect shape, low mileage, has 2 keys
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by haiglebomb from durham, nc
November 28, 2018
Only two negatives about this car are the gas mileage and the infotainment system. It begs you to punch the gas, so I've had trouble getting my average MPG over 20. The infotainment system seems a bit outdated, even for a 2015, but having a super modern infotainment system wasn't high on my list of needs/wants during my shopping experience.
Other than that, it is absolutely fantastic. Smooth, quiet, fast (not overly quick though), comfortable.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Excellent combination of style and performance
by 50 Somethings from Louisville, Ky
November 20, 2018
We almost bought an Audi A7. Our GS 350 AWD is the perfect combination of performance, style and reliability. The 306 HP and "Sports" mode really is awesome, not just another switch. It actually is a rush.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Love it so far
by Sophie from Atlanta
October 13, 2018
I'm 6 feet tall. I have a lot of room. The drive is great. The interior and exterior is very stylish. If I could change one thing the interior display would be a touch screen instead of a mouse pad
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Best car I’ve owned
by Arthur from WA
August 20, 2018
From the first test drive I knew I wanted this car. It’s so comfortable and the best part for me was that it has a/c in the seats. The sounds system is amazing. Also u have the speed if u need it. The car drives so smooth and u can’t hear much outside noise. Also it’s a awd but yet had a chance to test it out.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Quick and easy buying experience. Keith was great to deal with and did not come off as used “car salesman”. Very efficient and fast closing process, along with financing. I’m pleased with everything.
Silky Smooth Ride
by Arnold23 from Miami FL
November 26, 2018
This is a smooth way to get around town. If you set it to sport you can feel how more aggressive driving can be but I rarely use it. My GS has the standard 12 speakers and it sounds great. Love this car!
Outstanding car dealership, the staff is second to none, true professionals, Roland, Ken, Keith and Wendy are down to earth kind of people, no pressure to buy a car from them, if you find something you like, they will be more then happy to help you get into the car you select . Had a chance to meet the owner of the dealership and he is an awesome guy, no wonder the staff is the way they are, leadership starts at the top, and the owner has set the example for them to follow. I would recommend this dealership first before you go anywhere else!!!!
by Coolguru from Columbia Sc
August 22, 2018
Love this car. I have been driving it from 1.5 years and I love the luxury in this car. It has latest features like lumbar support and new technology.
I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention.
I knew when I went to Charles Barker Lexus I would be purchasing a new Lexus having been the previous owner of three Lexus. I only needed to decide between a SUV and a sedan. After test driving both, I decided on an ES 300h. The salesman and manager were very helpful in consummating the purchase. And the technology specialist could not have been any more helpful, taking extra time to transfer my CD's to a flash drive. That's customer service!
The entire purchase process was pleasant. Each employee was courteous and offered no pressure.
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