Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Coolguru from Columbia Sc
August 22, 2018
Love this car. I have been driving it from 1.5 years and I love the luxury in this car. It has latest features like lumbar support and new technology.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great place to get a good used car,very good experience will buy again.This Mercedes GLK has been great,very easy to deal with. Thank you we love the vehicle .
Lexus are bulletproof, they are the best!
by JoyceC from Melbourne, Fl
December 3, 2018
This is my 6th Lexus, would never own any other car. This one is GS 350 F Sport and has all the options my LS had but a little smaller, no problem since it’s just me. Extremely happy with the 3 1/2 year warranty and 4 maintenance trips free.
Had a wonderful experience at LW. When I asked Zach if the car had any mechanical issues, he said "we stand behind our cars", and LW did not disappoint. I highly recommend, and will consider a future car purchase at this locally owned dealership.
Excellent combination of style and performance
by 50 Somethings from Louisville, Ky
November 20, 2018
We almost bought an Audi A7. Our GS 350 AWD is the perfect combination of performance, style and reliability. The 306 HP and "Sports" mode really is awesome, not just another switch. It actually is a rush.
Matt was very easy to work with & enjoyed every minute of his time. Would recommend him to everyone!!! Kind, helpful & provided me with everything I wanted!!!
by haiglebomb from durham, nc
November 28, 2018
Only two negatives about this car are the gas mileage and the infotainment system. It begs you to punch the gas, so I've had trouble getting my average MPG over 20. The infotainment system seems a bit outdated, even for a 2015, but having a super modern infotainment system wasn't high on my list of needs/wants during my shopping experience.
Other than that, it is absolutely fantastic. Smooth, quiet, fast (not overly quick though), comfortable.
Great experience working with Matt Grosko , no pressure and straight answers. We also appreciate the time Matt spent with us test driving 3 vehicles and looking at various color combinations and packages.
Silky Smooth Ride
by Arnold23 from Miami FL
November 26, 2018
This is a smooth way to get around town. If you set it to sport you can feel how more aggressive driving can be but I rarely use it. My GS has the standard 12 speakers and it sounds great. Love this car!
Great experience!! Process was very quick. Loved the customer service. I plan on recommending my friends and family to shop Here for cars. The place is Awesome!! I love my car & I plan on keeping it as clean as I first got in it. Thanks!!!
Best car I’ve owned
by Arthur from WA
August 20, 2018
From the first test drive I knew I wanted this car. It’s so comfortable and the best part for me was that it has a/c in the seats. The sounds system is amazing. Also u have the speed if u need it. The car drives so smooth and u can’t hear much outside noise. Also it’s a awd but yet had a chance to test it out.
Very pleasant car buying experience at Rohrich Lexus. Joe Lux was very helpful and knowledgeable about the vehicles, and found me exactly the car I wanted. He was very clear about the costs and I felt like I was given a fair deal. Nehla and Cindy made the paperwork process quick and easy. I'd highly recommend Rohrich Lexus.
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