we went to shop for a pre-owned minivan. the sales person let us do an extended test drive and answered all of our questions despite the fact that it was late in the day and we showed up 15 minutes before they were closing. nice people, good to work with.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Outstanding car dealership, the staff is second to none, true professionals, Roland, Ken, Keith and Wendy are down to earth kind of people, no pressure to buy a car from them, if you find something you like, they will be more then happy to help you get into the car you select . Had a chance to meet the owner of the dealership and he is an awesome guy, no wonder the staff is the way they are, leadership starts at the top, and the owner has set the example for them to follow. I would recommend this dealership first before you go anywhere else!!!!
I knew when I went to Charles Barker Lexus I would be purchasing a new Lexus having been the previous owner of three Lexus. I only needed to decide between a SUV and a sedan. After test driving both, I decided on an ES 300h. The salesman and manager were very helpful in consummating the purchase. And the technology specialist could not have been any more helpful, taking extra time to transfer my CD's to a flash drive. That's customer service!
The entire purchase process was pleasant. Each employee was courteous and offered no pressure.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.