The Pohanka Lexus experience is above and beyond
August 7, 2018
I normally don't bother with reviews, but in this case I have to give 5 stars. This was our first car buying experience and my husband and I were prepared for the worst: high pressure, hidden car problems, etc, particularly as we were interested in buying a used vehicle at a low price point. I even was worried that Pohanka Lexus would not treat us well since the cars we asked to drive were older used vehicles (one was a Toyota, not even a Lexus) that are pocket change for them compared to their new vehicles. However, I can say nothing but good things about the sales rep we met, Shah Shirkhorshidi, and our experience at Pohanka Lexus. While we ended up finding our perfect car at a different dealership, this was not because of mediocre service at Pohanka! Shah was immediately attentive, catering to us as I believe he does any customer. He answered all questions, took us on long test drives, and was just generally a very pleasant, kind, and easy going person to work with - no pressure from him AT ALL. If we are ever in the market for a Lexus, used or new, we will absolutely be coming here first. Our Pohanka Lexus experience was above and beyond. Thank you, Pohanka Lexus and Shah, for doing things right.