Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
This was the best car buying experience that I’ve ever had. All transactions were via the phone/internet without any hassle. The salesman Naz was extremely helpful and the finance rep Travis was fantastic. I was nervous about purchasing a vehicle sight unseen and over the internet, but the team at Platinum made it so easy. They arranged car financing, vehicle transport to Connecticut and an INCREDIBLE warranty to go along with a super price on my vehicle. I would definitely recommend Platunum to anyone who was interested in one of their vehicles. I would look to them first when buying in the future!!
Nick and Felix went above and beyond at the service deparment at Napleton Acura in Elmhurst. My wife had a blowout on the front tire, they replaced it with a brand new tire, washed and vacuumed the car and had me on my way within 30 mins on a Saturday afternoon.
I went in to Platinum after seeing a vehicle listed on Cars.com. Called them and talked to Austin. He confirmed availability and gave me a full description of the car. I did not have time to go in, look, and haggle. Definitely did not want to be promised a great car when it wasn't. The car was everything they had described. Detailed, serviced, and priced right. Austin and Naz were great to deal with. Absolutely no pressure or any of the typical car salesman games. I am extremely happy with my purchase and really enjoying my new car. They are a small operation with great cars and a very personable approach to car sales.
I would highly recommend Platinum Motor Cars. Next time you're in the market, check them out. You'll be very satisfied.
Anytime I take my Lexus NX200t in for servicing everyone is fantastic to work with and I must say you have the nicest waiting area of any place! Tony is exceptional and keeps me informed on what???s going on and I recommend Lexus of Orland Park to all my friends and family!!
My 400h has 112,000 and runs like brand new after my maintenance service. Your service department is excellent with what they do and I will not trust anyone to fix my car but YOU. I am very grateful for maintaining my car and keeping me safe always. God blessings to you and may you continue the great work and dedication... Sincerely, Evelyn Meyer
by Andrea Duenser from Arlington Heights, Illinois
November 27, 2018
We appreciate the loaner and the coupon! Would appreciate more consistency though. First person we spoke with when making the appointment said no loaner was available and no coupon provided on maintenance. First time Ive ever been told this. Ive had coupons and loaners in the past for oil changes!! This job would take 6 hours and I asked he check into this. He said he would check with a manager and call me back. He never called us back!!! I Called back later that same day and spoke with a different person- he said it was noted that the first guy called us back (I was home all day- my phone never rang) and we never had a message from him. I wish I had his name as he was not friendly at all, never followed up with us, and said a loaner not coupon was available for our maintenance that would take 6 hours. The Second guy was super polite, arranged for a loaner and the coupon. I bought my car here, have it serviced here because of the treatment Ive received. Im glad that your one employee was much more helpful- its employees like him that keep me returning and will incent me to purchase a new car here again.
Kim Cotter our sales representative was very helpful, friendly and patient with us. She gave us 3 different test drives in a span of 3 months without any pressure to buy. I thank her in closing the deal.
The dealership is very impressive - clean, well-lit and modern, with a fantastic refreshment area. Mark Malak was our sales rep and he was fantastic. Honest, fair and a genuine pleasure with whom to work - I will be recommending him to anybody who needs a Lexus in the Western suburbs. We closed our deal in less than an hour. Unfortunately, we must have arrived at the busiest time of the day because we had to wait over two hours to meet with the finance person. Joe Castillo was pleasant, but I was more than a little disappointed that he tried to tag me with an interest rate that was more than 1.5% over market - and was not even going to point it out before having me sign the final contract. When I threatened to walk out and obtain my own private financing, the rate magically dropped 1.4%. Joe did do a good job of explaining the other "finance" options - e.g., extended warranty, prepaid maintenance, gap insurance, etc. and was not overly pushy.
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